TK
Teresha K

1 reviews | Active since Feb 2022

10 Feb 2022, 18:54

Excellent service Platinum Life

<div>I took out a policy with Platinum Life in 2007, never thinking that I should actually one day need to claim because I have cancer. I was diagnosed with ovarian cancer December 2021 and in January 2022 I contacted them to find out how to proceed with my claim. I received the claim forms, had my GP and the oncologist complete the claim and submitted it with all the relevant documents I received updates on the process and finally received an email from a wonderful lady that my claim was approved and that I would receive a payment. I am grateful to Platinum Life for excellent service delivery and their quick response. I am forever grateful that I took out this policy and that Platinum Life is the great company that it is.</div>

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Replies (1)
Platinum Life
Platinum Life's reply11 Feb 2022, 10:37
Official
Dear Teresha, 

Thank you so much for giving us the chance to provide the needed support and assistance in this time. I am glad that our team was able to help you with the claims process and make sure to keep you updated about the progress. 

We really appreciate the kind words and wish you all the best! Please do not hesitate to contact us if there is anything we can assist with or make you smile 

  Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor