RW
Riana W

1 reviews | Active since Mar 2025

06 Mar 2025, 07:50

Excellent

We, Chris and Riana van Wyk, are Platinum Life policyholders, and we want to share our heartfelt experience. Initially, like many others, we had doubts about Platinum Life. But we took a leap of faith, even though our income was modest, and we’re so thankful we did. In March 2024, our world changed when my PSA count came back high, and my doctor said, “This might be prostate cancer.” The fear and uncer*****y were overwhelming, but Platinum Life’s support became a true lifeline. Knowing we were covered helped us focus on my health, not the financial burden. The prostate was removed, and it was indeed prostate cancer. What truly touched us was the personal care from Jani Jooste. Her check-in emails and the thoughtful gift box she sent, filled with hospital essentials and a book explaining prostate cancer, were a blessing beyond words. It was clear it was all done with love and care, and we never expected such kindness. We received the insured amount without any troubles, upon completion of all the relevant documentation. Never has a claim been handled with such care and in a short period. Our experience has shown us how quickly life can change. Not even 6 months after the prostate cancer, (August 2024), it was discovered that I now have a tumour in my brain (Feb 2025). The tumour was removed on the 21st of February 2025, and the histology report are still pending. We thank God for His mercy and the support we’ve received. Without our faith, we would have been lost. We keep on going and believe everything in our lives happens for a reason, it is not what we are going through but what our attitude is when life gets tough. We are deeply grateful to Platinum Life for being there for us, and we know we are not just a policyholder—we are a priority. If you ever doubt to take out a policy with Platinum Life, we want to plea with you, do the right thing, it might be your only financial cer*****y when life unexpectedly gives you a curveball. Thank you, Jani Jooste, and thank you, Platinum Life, for being a true blessing in our lives. To God all the Glory!

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Replies (2)
Platinum Life
Platinum Life's reply06 Mar 2025, 08:28
Official
Dear Riana, 

Wow, I am completely blown away by this review. Thank you so much for sharing your claims journey with us and allowing our team to provide support and assistance during this process. I am overjoyed that your claim was handled in such a fantastic manner, which allowed focus to go to the most important part - you and your husband. 

Jani is a valued member of our team and will always go above and beyond to spoil and support. Your words are so kind and I will be sure to share this with her and the rest of our team 

We wish you all the best and may we always keep a smile on your face 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor  
RW
Riana W's update06 Mar 2025, 09:52
Reviewer Update
Thank you for the wishes.