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Nikki
1 reviews | Active since Feb 2023
16 Feb 2023, 08:04
Everything was good ...
Everything was good but i receoved a call stating they would assist me as I am unexpectedly unemployed and that same day i received a sms stating my policy has lapsed so prior to this everything was amazing but after this experience i will no lonher be going with platinum life
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Platinum Life's replyOfficial
16 Feb 2023, 12:35Dear Nikki,
I have received your review and I would like to provide some feedback regarding this matter
Please note that you spoke to a consultant on the 6th of February to make some changes on your policy. These changes were implemented effective March. Our system is set up to automatically send out an SMS regarding arrears on the policy as soon as this feedback has been received from the bank, even if an alternative arrangement has been made. As we received feedback that 3 premiums did not collect, the lapse SMS was sent out accordingly.
I apologize for any misunderstanding or inconvenience caused by this. I have asked the consultant to give you a call as well to discuss this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I would like to provide some feedback regarding this matter
Please note that you spoke to a consultant on the 6th of February to make some changes on your policy. These changes were implemented effective March. Our system is set up to automatically send out an SMS regarding arrears on the policy as soon as this feedback has been received from the bank, even if an alternative arrangement has been made. As we received feedback that 3 premiums did not collect, the lapse SMS was sent out accordingly.
I apologize for any misunderstanding or inconvenience caused by this. I have asked the consultant to give you a call as well to discuss this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply16 Feb 2023, 12:35
Official
Dear Nikki,
I have received your review and I would like to provide some feedback regarding this matter
Please note that you spoke to a consultant on the 6th of February to make some changes on your policy. These changes were implemented effective March. Our system is set up to automatically send out an SMS regarding arrears on the policy as soon as this feedback has been received from the bank, even if an alternative arrangement has been made. As we received feedback that 3 premiums did not collect, the lapse SMS was sent out accordingly.
I apologize for any misunderstanding or inconvenience caused by this. I have asked the consultant to give you a call as well to discuss this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I would like to provide some feedback regarding this matter
Please note that you spoke to a consultant on the 6th of February to make some changes on your policy. These changes were implemented effective March. Our system is set up to automatically send out an SMS regarding arrears on the policy as soon as this feedback has been received from the bank, even if an alternative arrangement has been made. As we received feedback that 3 premiums did not collect, the lapse SMS was sent out accordingly.
I apologize for any misunderstanding or inconvenience caused by this. I have asked the consultant to give you a call as well to discuss this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor