KK
Keitumetse K
1 reviews | Active since Feb 2025
13 Feb 2025, 13:00
Everything is fine except the issue that they have incorrect information in my insurance and when i query it,i get a response that i should not worry as when i claim i will get the benefits for my child
Everything is fine except the issue that they have incorrect information in my insurance and when i query it,i get a response that i should not worry as when i claim i will get the benefits for my child. It can not be that my contract say i am insured for kids cancer while i am not but my child is. It cannot be written like this" Insured person(s) for Cancer Kids: Keitumetse Theresa Mogorosi. " I am not a kid.
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Replies (1)Platinum Life's replyOfficial
13 Feb 2025, 13:31Dear Keitumetse,
Thank you so much for taking my call regarding this matter.
I hope that our conversation shed more light regarding the kids benefit and the manner in which it is explained on the policy documentation. If you are still unsure or have any questions, please let me know and I will gladly assist
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
I hope that our conversation shed more light regarding the kids benefit and the manner in which it is explained on the policy documentation. If you are still unsure or have any questions, please let me know and I will gladly assist
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 Feb 2025, 13:31
Official
Dear Keitumetse,
Thank you so much for taking my call regarding this matter.
I hope that our conversation shed more light regarding the kids benefit and the manner in which it is explained on the policy documentation. If you are still unsure or have any questions, please let me know and I will gladly assist
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
I hope that our conversation shed more light regarding the kids benefit and the manner in which it is explained on the policy documentation. If you are still unsure or have any questions, please let me know and I will gladly assist
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
