Every time I am struggling financially or have a request the staff are willing to help me by listening to the situation, coming up with a solution whether it is reduced payments or freezing payments for a month or three or changing debit order dates

Every time I am struggling financially or have a request the staff are willing to help me by listening to the situation, coming up with a solution whether it is reduced payments or freezing payments for a month or three or changing debit order dates. I appreciate the understanding staff. Thank you.