1 reviews | Active since Feb 2018
ENSURE PLATINUM LIFE
Ensure Platinum Life uses ******* practices to obtain peoples bank details and deduct money from you bank account. I was phoned and asked if i would like to subscribe to a policy. They will send me the policy and i can review it and decide whether i want to join or not. Never received the policy, after 2 months i said "no thanks, keep your policy which was never send". End of story! Then without authorization from myself they've deducted a premium. I called the call center and the helpful lady just said she will reverse the debit order for cancellation. When i told her that this is ******* and **********, her replay was, sorry she will refund it. Cancellation department will call me to cancel the policy WHICH I NEVER TOOK OUT! BEWARE THESE PEOPLE ARE ******** FOR COMMISSIONS!
Dear Leoni,
Thank you for bringing your concerns to my attention.
I will personally investigate your complaint and provide you with feedback urgently.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Dear Leoni,
Thank you for bringing your concerns to my attention.
I will personally investigate your complaint and provide you with feedback urgently.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Dear Leoni,
Thank you for taking my call today.
As discussed, I have listened to the sales calls made to you and at no point did you decline the offer made to you by our sales consultant. You again confirmed everything in the confirmation call in November 2017, a day after the initial sales call.
You freely provided the sales consultant with your bank account details and agreed that the policy could commence in January.
At no point did Platinum Life use ******* practises to obtain your bank account details and I will be more than happy to forward the call recordings to you.
Our couriers attempted to deliver your documents to you on various occasions which you rescheduled four times and eventually refused the package.
You agreed to the terms of the cover, which states that the policy will commence should we not hear back from you within the 30-day review period, hence the policy commenced as we did not hear back from you.
Nonetheless, your policy has been cancelled and the premiums were paid back to you.
Please contact me directly on *** for any further assistance.
Regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Dear Leoni,
Thank you for taking my call today.
As discussed, I have listened to the sales calls made to you and at no point did you decline the offer made to you by our sales consultant. You again confirmed everything in the confirmation call in November 2017, a day after the initial sales call.
You freely provided the sales consultant with your bank account details and agreed that the policy could commence in January.
At no point did Platinum Life use ******* practises to obtain your bank account details and I will be more than happy to forward the call recordings to you.
Our couriers attempted to deliver your documents to you on various occasions which you rescheduled four times and eventually refused the package.
You agreed to the terms of the cover, which states that the policy will commence should we not hear back from you within the 30-day review period, hence the policy commenced as we did not hear back from you.
Nonetheless, your policy has been cancelled and the premiums were paid back to you.
Please contact me directly on *** for any further assistance.
Regards,
Tanja Yildirim
Client Care Manager
Platinum Life