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Philisiwe M
1 reviews | Active since Sept 2017
06 Feb 2019, 11:44
Empty promises - No gift for the second time
I was nominated twice and called twice for a free gift...to date, I’ve never received anything.
A company full of empty promises,m and we’re supposed to convinced of their insurance products? If you can deliver on a promise, how are you gonna deliver on your products when one is in a crisis (claim).
Disappointed coz I see other people teceive their gifts, which makes me wonder what the criteria of your gifting is?
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Platinum Life's replyOfficial
13 Feb 2019, 14:52 Dear Philisiwe, Thank you so much for taking my call. I am so sorry that you did not receive your promotional gift. Your details were set to be merged, but it unfortunately due to a system error, this did not occur and as such, no gift was sent out. I have brought this matter under the attention of our data analysis team to ensure that this does not occur again. The first gift that you were nominated for, was a 50% off voucher from Isabella Garcia and this was sent through to your cell phone in 2017. I will ask if this can be resent accordingly. A gift will be delivered at your physical address within the next 2 weeks as promised. My apologies for any inconvenience caused. Please do not hesitate to contact me on *** if there is anything else I can assist with Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 Feb 2019, 14:52
Official
Dear Philisiwe, Thank you so much for taking my call. I am so sorry that you did not receive your promotional gift. Your details were set to be merged, but it unfortunately due to a system error, this did not occur and as such, no gift was sent out. I have brought this matter under the attention of our data analysis team to ensure that this does not occur again. The first gift that you were nominated for, was a 50% off voucher from Isabella Garcia and this was sent through to your cell phone in 2017. I will ask if this can be resent accordingly. A gift will be delivered at your physical address within the next 2 weeks as promised. My apologies for any inconvenience caused. Please do not hesitate to contact me on *** if there is anything else I can assist with Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor