L
Lourens
1 reviews | Active since Aug 2024
09 Jun 2026, 06:49
Empty promises
Company deduct money from your account without you being able to stop or reverse the payments. On contacting them they assure you that the payment will be refunded which after 1 week still did not happen. They don't want to take no for an answer. Even when you want to cancel the policy they still want to convince you to keep it. Whether you can afford it or not.
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Replies (2)
Platinum Life's replyOfficial
09 Jun 2026, 07:01Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply09 Jun 2026, 07:01
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
09 Jun 2026, 09:41Dear Lourens,
Thank you for your review. I have looked into this matter on my side and would like to provide some feedback.
You recently spoke to one of our consultants regarding the cancellation of your policy. As part of our commitment to ensuring that policy holders are fully informed, our team may discuss available options that could better suit your needs before processing a cancellation. However, these options are always entirely optional, and you should never feel pressured to accept any offer that you are not comfortable with.
Kindly note that your policy has now been cancelled and, as discussed, a refund for the last premium has been arranged. As we are currently awaiting confirmation from the bank, the refund is scheduled to be paid on 12 June 2026.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review. I have looked into this matter on my side and would like to provide some feedback.
You recently spoke to one of our consultants regarding the cancellation of your policy. As part of our commitment to ensuring that policy holders are fully informed, our team may discuss available options that could better suit your needs before processing a cancellation. However, these options are always entirely optional, and you should never feel pressured to accept any offer that you are not comfortable with.
Kindly note that your policy has now been cancelled and, as discussed, a refund for the last premium has been arranged. As we are currently awaiting confirmation from the bank, the refund is scheduled to be paid on 12 June 2026.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Jun 2026, 09:41
Official
Dear Lourens,
Thank you for your review. I have looked into this matter on my side and would like to provide some feedback.
You recently spoke to one of our consultants regarding the cancellation of your policy. As part of our commitment to ensuring that policy holders are fully informed, our team may discuss available options that could better suit your needs before processing a cancellation. However, these options are always entirely optional, and you should never feel pressured to accept any offer that you are not comfortable with.
Kindly note that your policy has now been cancelled and, as discussed, a refund for the last premium has been arranged. As we are currently awaiting confirmation from the bank, the refund is scheduled to be paid on 12 June 2026.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review. I have looked into this matter on my side and would like to provide some feedback.
You recently spoke to one of our consultants regarding the cancellation of your policy. As part of our commitment to ensuring that policy holders are fully informed, our team may discuss available options that could better suit your needs before processing a cancellation. However, these options are always entirely optional, and you should never feel pressured to accept any offer that you are not comfortable with.
Kindly note that your policy has now been cancelled and, as discussed, a refund for the last premium has been arranged. As we are currently awaiting confirmation from the bank, the refund is scheduled to be paid on 12 June 2026.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor