WC
William C

1 reviews | Active since Jul 2015

08 Mar 2018, 13:23

Empty Promises

My Self And My mother-in law had a call from Platinum Life, Wanting us to join their Policy . After The call was done It sounded Quite interesting , However i asked to be contacted back - I was never contacted ever again After this call ,

I was Asked to Nominate A few People in wish i Nominated over 80 or 100 people - I was then Promised A special Gift wish I never received- Even though it was Promised to me as i nominated more people then i was asked for . I was Also one of the nominees and i was also Promised another Free Gift just for being a nominee Guess what I have not received that Either,

I was Interested in Joining but know i have my doubts how can A company be trusted for not keeping to Their Promise ? I was not contacted After the fact that i was Promised to be contacted with A great Deal From Platinum Life And no Calls till today ? Its been A few months now .

I did not want to Complaint But if i see all the reviews and all the gifts flying around all over i just though that i would bring this to someones attention, Its not about the Gifts But the mere fact that no one called me back , No thank you For All the potential Clients That might have come from me No Nothing , That is not the service that Any One would Expect Specially not A new And potential Client .

But i Guess That IS that then I would Rather then Find another Service Provider that Would Keep to their Promises.

0
Replies (5)
Platinum Life
Platinum Life's reply09 Mar 2018, 09:43
Official

Dear William,

I'm shocked to hear that you have not received anything! I'm going to investigate your complaint and I will be in contact as soon as I have feedback.

Kind regards,

Tanja

Best regards,

WC
William C's update15 Mar 2018, 20:58
Reviewer Update
Hi Tanja Thanks For the Response However i have not had any other Feed Back as yet it now been 6 Days Since Your response and 7 Days Since i have posted this Review. Please Could You advise ?
WC
William C's update19 Mar 2018, 10:04
Reviewer Update
Going for 10 Days No Feedback No phone calls No NOTHING ,,, 11 Days Since The Time of the POST NOW THIS IS WHAT YOU CALL SERVICE --- I Will Never Join Platinum Life EVER
Platinum Life
Platinum Life's reply20 Mar 2018, 16:11
Official

Dear William,

My attempts at getting in contact with you have unfortunately been unsuccessful. I cannot locate you on our system with the details you have provided on this site.

Please urgently contact me on ***, and I will gladly assist you with your complaint.

Kind regards,

Tanja Yildirim

Client Care Manager

Platinum Life

Best regards,

Platinum Life
Platinum Life's reply10 Apr 2018, 13:34
Official

Dear William,

My attempts at getting in contact with you have been unsuccessful.

I have investigated your complaint and the reason why you did not receive a promotional gift, is because your wife was contacted for a promotional giftpack by us and thereafter also to nominate referrals.

Your wife was contacted on your number for her to have access to her own phone. You then briefly also spoke to the consultant who said you will receive something when you are contacted by us, but at that time you were not yet referred.

Your wife received her first pack on the 30th of August 2017 and the second on the 20th of September 2017, as promised. PODs for these can be forwarded to you.

The consultant did inform you that you will receive a call later, which you did on the 27th of March 2018, but you then declined the promotional gift.

I hope this clears up the misunderstanding but please contact me directly on *** for any further assistance.

Kind regards,

Tanja Yildirim

Client Care Manager

Platinum Life

Best regards,