JH
Joyce H

1 reviews | Active since May 2016

22 Aug 2017, 11:47

Empty Promises

In August last year (2016) i had a call from Platinum Life. I was told that i would be receiving a gift from them. To date, i never received anything. Then last week, August 2017 i got a call again from Platinum Life and spoke to an Esmerelda who also told me about a gift to the value of R500 i will be receiving. She told me quite a bit about the policy and she wanted my banking details, which i told her i will not give out until i have read through all the documents and have agreed. A few days ago, she called again and asked me for my banking details, to which i told her that i have not received anything from Platinum Life. She said she needed the banking details for in case i get cancer within these 6 months, they need to pay out. I told her not until i have received anything from her and until then, she must forget about me and i put the phone down. Who in their right mind would just give out their banking details without receiving documents to read. And plus NO GIFT that was promised.

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Replies (1)
Platinum Life
Platinum Life's reply05 Sept 2017, 15:39
Official

Dear Joyce,

Thank you for taking my call.

I sincerely apologise that you have not yet received your gift. I have however arranged for the promotional pack to be sent to you.

Please contact me directly on *** or our call centre on ***for any further assistance.

Kind regards

Tanja Yildirim

Best regards,