Elnakarien helped me and came back with an answer very quickly via mail

Dear Loraine, 

At Platinum Life, we strive to provide fast and efficient service with a smile and I am so glad that Elnakarien was able assist you in this regard. She is a true asset to our team and I will make sure to share this review with her 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor