rS
robert S
1 reviews | Active since Aug 2015
28 Aug 2015, 08:11
E-MAIL ADDRESS - E-MAILS ARE RETURNED TO ME
I SENT AN EMAIL FROM YOUR WEBSITE 2 WEEKS AGO TO SURRENDER MY POLICY A.S.A.P <br> NO REPLY<br> THIS MORNING I GO ON THE WEBSITE AGAIN, FOUND AN E-MAIL ADDRESS<br> SENT MY QUERY<br> MY E-MAIL TO YOU, IS RETURNED<br> INVESTIGATE URGENTLY<br> <br> REGARDS<br> <br> ROBERT SWART<br>
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Platinum Life's replyOfficial
09 Sept 2015, 11:37Hello sonnekie,
Thank you for the opportunity to shed light on your concern.
We have had technical difficulties regarding our Platinum Life website and hence your e-mail was not received, please accept my apologies for this delay.
As per our discussions with you, changes were made on your policy and a refund for the August deduction has been arranged.
I do hope this matter has been resolved to your satisfaction and should you have any further concerns; please do not hesitate to contact me directly. My details are *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Thank you for the opportunity to shed light on your concern.
We have had technical difficulties regarding our Platinum Life website and hence your e-mail was not received, please accept my apologies for this delay.
As per our discussions with you, changes were made on your policy and a refund for the August deduction has been arranged.
I do hope this matter has been resolved to your satisfaction and should you have any further concerns; please do not hesitate to contact me directly. My details are *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Platinum Life's reply09 Sept 2015, 11:37
Official
Hello sonnekie,
Thank you for the opportunity to shed light on your concern.
We have had technical difficulties regarding our Platinum Life website and hence your e-mail was not received, please accept my apologies for this delay.
As per our discussions with you, changes were made on your policy and a refund for the August deduction has been arranged.
I do hope this matter has been resolved to your satisfaction and should you have any further concerns; please do not hesitate to contact me directly. My details are *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Thank you for the opportunity to shed light on your concern.
We have had technical difficulties regarding our Platinum Life website and hence your e-mail was not received, please accept my apologies for this delay.
As per our discussions with you, changes were made on your policy and a refund for the August deduction has been arranged.
I do hope this matter has been resolved to your satisfaction and should you have any further concerns; please do not hesitate to contact me directly. My details are *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life