BL
Bronwyn L
1 reviews | Active since Oct 2024
07 Oct 2024, 20:15
Double deduction and increase of policy amount without communication
I'm very very disappointed with platinum life. Have a cancer policy since October 2023, paid R 288.26 a month and then went on Maternity leave in March 2024 and returned to work July 2024, still made payment even though I did not receive an income during this time. Suddenly an amount went off for 446.26 on the 23 September and then again on the 3 October 2024. No one contacted me regarding this or that there was an increase. Requested a refund as I am now short for the month as well as an immediate cancelation. It is unacceptable to just debit someone's account and almost double the initial amount.
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Replies (3)0
Replies (3)
Platinum Life's replyOfficial
08 Oct 2024, 06:40Dear Bronwyn,
I have looked into this matter on my side and would like to provide some feedback.
Kindly note that your debit order for August was not received. A notification was sent out via SMS and email to advise on this and to ensure that you remain fully covered, a resubmission was done for the outstanding premium.
I have noted that you were recently offered an upgrade on your policy. Upgrades are always optional, but I have requested the call made to you to follow up on what was discussed regarding the additional cover and benefits.
A cancellation has been loaded as per your conversation with our team yesterday and all premiums have been stopped with immediate effect. A consultant will be in touch within the week, so please keep an eye out for our call.
Further feedback will be provided and my apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into this matter on my side and would like to provide some feedback.
Kindly note that your debit order for August was not received. A notification was sent out via SMS and email to advise on this and to ensure that you remain fully covered, a resubmission was done for the outstanding premium.
I have noted that you were recently offered an upgrade on your policy. Upgrades are always optional, but I have requested the call made to you to follow up on what was discussed regarding the additional cover and benefits.
A cancellation has been loaded as per your conversation with our team yesterday and all premiums have been stopped with immediate effect. A consultant will be in touch within the week, so please keep an eye out for our call.
Further feedback will be provided and my apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Oct 2024, 06:40
Official
Dear Bronwyn,
I have looked into this matter on my side and would like to provide some feedback.
Kindly note that your debit order for August was not received. A notification was sent out via SMS and email to advise on this and to ensure that you remain fully covered, a resubmission was done for the outstanding premium.
I have noted that you were recently offered an upgrade on your policy. Upgrades are always optional, but I have requested the call made to you to follow up on what was discussed regarding the additional cover and benefits.
A cancellation has been loaded as per your conversation with our team yesterday and all premiums have been stopped with immediate effect. A consultant will be in touch within the week, so please keep an eye out for our call.
Further feedback will be provided and my apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into this matter on my side and would like to provide some feedback.
Kindly note that your debit order for August was not received. A notification was sent out via SMS and email to advise on this and to ensure that you remain fully covered, a resubmission was done for the outstanding premium.
I have noted that you were recently offered an upgrade on your policy. Upgrades are always optional, but I have requested the call made to you to follow up on what was discussed regarding the additional cover and benefits.
A cancellation has been loaded as per your conversation with our team yesterday and all premiums have been stopped with immediate effect. A consultant will be in touch within the week, so please keep an eye out for our call.
Further feedback will be provided and my apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
BL
Bronwyn L's updateReviewer Update
08 Oct 2024, 19:42Hi Simone,
Thank you for your prompt response on this review, please note I still have not received a call regarding this issue. I also don't think you fully understand why I'm having an issue here, the money that was deducted in the first place in September and then again 3 October is for the upgraded policy which I never consented to in the first place. There is no records of this via whatsapp or email believe me I checked. Please I would appreciate it if you can give me a call as I mentioned this is really urgent.
Thank you for your prompt response on this review, please note I still have not received a call regarding this issue. I also don't think you fully understand why I'm having an issue here, the money that was deducted in the first place in September and then again 3 October is for the upgraded policy which I never consented to in the first place. There is no records of this via whatsapp or email believe me I checked. Please I would appreciate it if you can give me a call as I mentioned this is really urgent.
BL
Bronwyn L's update08 Oct 2024, 19:42
Reviewer Update
Hi Simone,
Thank you for your prompt response on this review, please note I still have not received a call regarding this issue. I also don't think you fully understand why I'm having an issue here, the money that was deducted in the first place in September and then again 3 October is for the upgraded policy which I never consented to in the first place. There is no records of this via whatsapp or email believe me I checked. Please I would appreciate it if you can give me a call as I mentioned this is really urgent.
Thank you for your prompt response on this review, please note I still have not received a call regarding this issue. I also don't think you fully understand why I'm having an issue here, the money that was deducted in the first place in September and then again 3 October is for the upgraded policy which I never consented to in the first place. There is no records of this via whatsapp or email believe me I checked. Please I would appreciate it if you can give me a call as I mentioned this is really urgent.
Platinum Life's replyOfficial
09 Oct 2024, 06:40Please keep an eye out for the call today. I am following up regarding the upgrade that was offered and I am just awaiting the sales calls to confirm what was discussed. I can confirm that documentation was sent out via email in July, but I would like to also just have a listen to what was discussed with the consultant to provide better feedback
I will ensure that this matter is resolved as soon as possible
I will ensure that this matter is resolved as soon as possible
Platinum Life's reply09 Oct 2024, 06:40
Official
Please keep an eye out for the call today. I am following up regarding the upgrade that was offered and I am just awaiting the sales calls to confirm what was discussed. I can confirm that documentation was sent out via email in July, but I would like to also just have a listen to what was discussed with the consultant to provide better feedback
I will ensure that this matter is resolved as soon as possible
I will ensure that this matter is resolved as soon as possible