CA
Carin A
1 reviews | Active since Feb 2025
22 May 2025, 10:13
Dont sign a life policy with this company
I cancel my policy on the 05/03/2005 The debit order still going off each month. I will go to the bank to stop it. I sent my letter they want from me to cancel the policy to Lee-Ann van Niekerk and also by follow up emails. People must think before taking a policy with then. They dont stop harassing you on tell/cell to take more cover. 5 times a week
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Platinum Life's replyOfficial
22 May 2025, 10:39Dear Carin,
Thank you for your review. I’ve attempted to contact you by phone to discuss this matter but was unfortunately unable to reach you.
Please note that we’ve been unable to proceed with your cancellation request as we have not yet been able to complete the necessary security verification. As a result, a signed letter has been requested to move forward with the process.
To proceed, kindly resend the signed letter or contact our Client Care team on ***, and we’ll be happy to assist you as soon as possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply22 May 2025, 10:39
Official
Dear Carin,
Thank you for your review. I’ve attempted to contact you by phone to discuss this matter but was unfortunately unable to reach you.
Please note that we’ve been unable to proceed with your cancellation request as we have not yet been able to complete the necessary security verification. As a result, a signed letter has been requested to move forward with the process.
To proceed, kindly resend the signed letter or contact our Client Care team on ***, and we’ll be happy to assist you as soon as possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor