RS
Reitumetse S

1 reviews | Active since May 2021

24 May 2021, 21:21

***** business

I am rating them zero for their deceiving way in getting people to join their policies and hope people won’t fall for it in the near future, same way as any other person I was promised a free gift with my details taken and promised that my policy will be canceled if I responded within 30 days and when I try phoning their number, it could not go through the next thing they increased the premium without my consent, I am currently unemployed and cannot afford to pay but when I try to call their line seems not to be working, I sent an email to them today and their response was that they are stationed in New Zealand what kind of a sick game is this? Please remove my details from your system as I am canceling the policy you indirectly forced me to take, the policy number is ***5. You are professional manipulators and I want nothing to do with you and would not advise my friends and family members to join any of your policies. I hope you will do the right thing

0
Replies (1)
Platinum Life
Platinum Life's reply25 May 2021, 08:49
Official
Dear Reitumetse, 

Thank you so much for taking my call today. 

Please note that our head office is in Sandton and we don't have any branches in New Zealand. You might have contacted Momentum Life NZ instead of Platinum Life. We are not affiliated with them. 

Kindly note that a cancellation has been logged, all premiums stopped and a consultant from our cancellation team will be in touch within the week for a legal closure. I have also sent an email for further confirmation and to ensure that you have access to our contact details. 

Please let me know if there is anything else I can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor