1 reviews | Active since Nov 2016

29 Nov 2017, 09:38

Do not use this Company

Please stay away from this company. They forced a policy on us after we told them we do not want it, phones to cancel policy they just put phone down in your your, then we you request cancelation again they just refuse to do it. They refuse to assist if you request them to do stuff. I know of 2 people personally that had to claim and they just refuse to help them but still take there money

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Replies (3)
's update29 Nov 2017, 09:49
Reviewer Update
Okay spoke to a new consultant and lets see if they cancell it now
Platinum Life
Platinum Life's reply29 Nov 2017, 13:03
Official

Dear Willem and Cornelia,

Thank you for taking my call today.

I am very pleased that Lee-Anne was able to assist you with your query this morning. I can assure you that none of our consultants will ever put a phone down in a clients ear nor will they refuse to assist.

I can confirm that nothing will be deducted from your account and I have also requested the sales calls to ensure that the sales agent adhered to the sales script and your requests.

Please contact me directly on *** or our call centre on ***for any further assistance.

Kind regards,

Tanja Yildirim

Client Care Manager

Platinum Life
Platinum Life's reply29 Nov 2017, 13:03
Official

Dear Willem and Cornelia,

Thank you for taking my call today.

I am very pleased that Lee-Anne was able to assist you with your query this morning. I can assure you that none of our consultants will ever put a phone down in a clients ear nor will they refuse to assist.

I can confirm that nothing will be deducted from your account and I have also requested the sales calls to ensure that the sales agent adhered to the sales script and your requests.

Please contact me directly on *** or our call centre on ***for any further assistance.

Kind regards,

Tanja Yildirim

Client Care Manager