Do not accept any gifts!

Item: Platinum Life
Rating: 1
Author: Corné Roodt

I was called by this company because someone gave my number to them, I was told about their policy and that they would like to send me a gift package with the policy if I would be interested in it. I told them I'd read through it, and let them know. I'm quite busy at work but they kept on phoning me like 6 times a day, which eventually got me into trouble at work. I haven't accepted the policy yet and at the end of the month automatically they put in a debit order without my consent?!?!?! ********, lesson learned to never supply your card details again. I emailed them and got the following response "Kindly note that the sales consultant should have advised that we send active policy documents to you with a 30-day review period. If we do not hear from you during this review-period, the policy would automatically commence on the date discussed with the consultant. Please note that I have requested the original sales calls in order to investigate further. I logged your request to stop the policy with our cancellation department, who will contact you within 3 to 5 working days. "

I still have not received a phone call from them or any response. The debit orders has been going on since September

Helpful (0)

Replies (1)

Platinum Life's replyOfficial

03 Dec 2018, 13:16

Dear Corné, I have requested and listened to the calls that were made to you on the 30th of July 2018 regarding the Accidental Disability Cover. In the call, the consultant does offer the cover to you and provides an explanation of the benefits, before asking the sales question, to which you positively reply. All details are provided and the consultant did a full legal closure, advising on the 30 day review period and how it works. I can arrange to email these call through if required? Your cancellation request was logged on the 1st of November 2018, but unfortunately our cancellation department could not reach you to confirm cancellation. The policy was stopped as per your written request and a refund was paid on the 5th of November 2018 for the last premium deducted. Please note that we are a registered FSP and all our policies and procedures are in align with FSCA Regulation. With a new sale, an active contract is sent out and a legal 30 day review period is offered to ensure that you are happy with the benefits that are offered to you. When no correspondence is received within the review period, the policy starts on the date confirmed in the sales call. Please do not hesitate to give me a call on *** if there is anything else I can assist with If you have any further queries please feel free to contact us. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply03 Dec 2018, 13:16

Official