1 reviews | Active since Feb 2015
dissatisfied
<p>not quite happy with the overall experience any longer with platinum life due to the feeling of dishonesty of their staff, for instance when i first received my telemarkter selling their product to me it was not explained in detail that the company provides increments of the life cover so i went with the defaulted producted sold due to have thought it would be trustworthy however after a few years only i have noticed that my sibling also has the same life cover from them and he had a choice on the incriment of the life cover which he chose, so each year i receive either 1 or two calls from the brokerage to change to a higher plan and they never take no for an answer.... if you abstain their sales pitch they iether speak so much that you cannot get a word in.... </p> <p> </p> <p>Today i have received a call once again from the same afrikaans speaking woman that phoned me last year and yet again i asked valid questions regarding this 'best policy' (as she is trying to explain) and yet again still is speaking without giving the client a chance to complete his argument about the questions..</p> <p> </p> <p>and after notifying her that they never gave me an actual choice when i first signed up to choose the increment of the life cover in a certain amount of years, she denied that it is nowhere like that however i have my sources and an example of my sibling that had the choice, still i was wrong.</p> <p> </p> <p>this is not the first interaction I am not satisfied with, and this time i requested to speak to her manager and declined to place me through and said i will have to phone their head office but i requested that she transfers me to the manager but did not want to.. </p> <p> </p> <p>I am so displeased that i want to cancel the life cover with them and take this case to the onbudsman due to simple facts that the staff member that phoned me is not getting further bussiness from me nor the company and being ********* about their product after being asked about it.</p> <p> </p> <p>lastly, I could not pose the question to the person.... however after doing some research this company never asked for a blood test to be completed, quite an odd thing not to do, if something was to happen and they check the blood after passing and they find something to not pay out they will use that to escape the payout of the cover.</p>
Dear Paul
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will investigate and assist you further.
Kind Regards
Marietjie Kotze
Platinum Life Client Care
Dear Paul
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will investigate and assist you further.
Kind Regards
Marietjie Kotze
Platinum Life Client Care
Since the 7th still no response from your team, tomorrow, i will lodging the issue with the ombudsman
Since the 7th still no response from your team, tomorrow, i will lodging the issue with the ombudsman
Its been 2 weeks awaiting your responses and was told to wait upon you until fryday 17/03/2017, no feedback what so ever, i would now like to cancel the policies i have with platinum before end of the week
Its been 2 weeks awaiting your responses and was told to wait upon you until fryday 17/03/2017, no feedback what so ever, i would now like to cancel the policies i have with platinum before end of the week
Its been 2 weeks awaiting your responses and was told to wait upon you until fryday 17/03/2017, no feedback what so ever, i would now like to cancel the policies i have with platinum before end of the week
Its been 2 weeks awaiting your responses and was told to wait upon you until fryday 17/03/2017, no feedback what so ever, i would now like to cancel the policies i have with platinum before end of the week
Dear Mr De Bruyn,
Thank you for your query,
As discussed I do understand your frustration regarding the consultant that contacted you not answering your questions.
The policy you have with Platinum Life is an Accidental Debility pure risk policy, this policy does have a set term until the age of 65.
We did not require blood test when the policy was sold to you as the policy is a pure risk policy that only covers unnatural causes underwriting on this policy is only done at claim stage.
I do see after our last discussion you did speak to Tracy and arrangements were made to continue your policy on a lower premium option.
Please do not hesitate to contact us should you require any further assistance.
Yours Sincerely
Marietjie Kotzé
Platinum Life Client Care Consultant
******
Dear Mr De Bruyn,
Thank you for your query,
As discussed I do understand your frustration regarding the consultant that contacted you not answering your questions.
The policy you have with Platinum Life is an Accidental Debility pure risk policy, this policy does have a set term until the age of 65.
We did not require blood test when the policy was sold to you as the policy is a pure risk policy that only covers unnatural causes underwriting on this policy is only done at claim stage.
I do see after our last discussion you did speak to Tracy and arrangements were made to continue your policy on a lower premium option.
Please do not hesitate to contact us should you require any further assistance.
Yours Sincerely
Marietjie Kotzé
Platinum Life Client Care Consultant
******