CM
Celest M
1 reviews | Active since Dec 2019
28 Dec 2019, 11:09
Dissapointed just taking money
Consultant phone me and everything offered sounded so good. I said ,1st send me the documents so that i can see for myself. He said Not a problem but lets capture all details so long and once docs been recieved I will call you and we can close this "deal" . I recieved the documents and up to today never had a call with them again. For past few months Debit order been going off. I can even reverse it at my bank. Tried caing them with no success. I would like to have that rexording whereby i said They may take my money and i agree to whatever they are selling to me. I want all my money back. Even sended an email. Such a bad bad bad experience
Helpful (0)
Replies (3)0
Replies (3)
Platinum Life's replyOfficial
30 Dec 2019, 10:05Dear Celest,
I have received your review and I am currently looking into this matter,
Kindly note that I have arranged for all further premiums to be stopped and I am awaiting the calls made to you in August 2019, when the policy was offered.
As soon as I have any feedback, I will be in touch.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently looking into this matter,
Kindly note that I have arranged for all further premiums to be stopped and I am awaiting the calls made to you in August 2019, when the policy was offered.
As soon as I have any feedback, I will be in touch.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply30 Dec 2019, 10:05
Official
Dear Celest,
I have received your review and I am currently looking into this matter,
Kindly note that I have arranged for all further premiums to be stopped and I am awaiting the calls made to you in August 2019, when the policy was offered.
As soon as I have any feedback, I will be in touch.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently looking into this matter,
Kindly note that I have arranged for all further premiums to be stopped and I am awaiting the calls made to you in August 2019, when the policy was offered.
As soon as I have any feedback, I will be in touch.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
CM
Celest M's updateReviewer Update
27 Jan 2020, 08:27Wow just as i thought ... after paying back my 1 installment Juanita said that this policy was now cancelled. 24th January You guys take another debit order. This is becoming frustrating and i will now nit leave this here anymore. So disgusted with Platinum life
CM
Celest M's update27 Jan 2020, 08:27
Reviewer Update
Wow just as i thought ... after paying back my 1 installment Juanita said that this policy was now cancelled. 24th January You guys take another debit order. This is becoming frustrating and i will now nit leave this here anymore. So disgusted with Platinum life
Platinum Life's replyOfficial
27 Jan 2020, 09:08Dear Celest, I had a quick look at your policy and would like to provide some feedback. We received the cancellation on your policy on the 30th of December 2019, but unfortunately the premium for December was already sent to the bank on the 24th and we were unable to stop it. A refund has been arranged and will be paid as soon as we have received feedback from the bank. I do apologize for any inconvenience caused
Platinum Life's reply27 Jan 2020, 09:08
Official
Dear Celest, I had a quick look at your policy and would like to provide some feedback. We received the cancellation on your policy on the 30th of December 2019, but unfortunately the premium for December was already sent to the bank on the 24th and we were unable to stop it. A refund has been arranged and will be paid as soon as we have received feedback from the bank. I do apologize for any inconvenience caused