TW
Tiaan W
1 reviews | Active since Mar 2021
30 Mar 2021, 07:28
Dissapointed
I really dont understand how a they can just setup life policys and setup payments and **** when you didnt even accept anything from Platinum Life. This is the lowest ive seen any company go just to get clients.
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
31 Mar 2021, 06:57Dear Tiaan,
I have received your complaint and I am currently looking into this matter
The calls made to you regarding the policy have been requested and I will gladly send it through with further feedback as soon as it has been received.
Before any policy can be issued out, full consent has to be obtained from the policyholder and a legal closure done. If this was not obtained by the consultant, we will ensure that it escalated and addressed by the sales department.
Please let me know if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently looking into this matter
The calls made to you regarding the policy have been requested and I will gladly send it through with further feedback as soon as it has been received.
Before any policy can be issued out, full consent has to be obtained from the policyholder and a legal closure done. If this was not obtained by the consultant, we will ensure that it escalated and addressed by the sales department.
Please let me know if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply31 Mar 2021, 06:57
Official
Dear Tiaan,
I have received your complaint and I am currently looking into this matter
The calls made to you regarding the policy have been requested and I will gladly send it through with further feedback as soon as it has been received.
Before any policy can be issued out, full consent has to be obtained from the policyholder and a legal closure done. If this was not obtained by the consultant, we will ensure that it escalated and addressed by the sales department.
Please let me know if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently looking into this matter
The calls made to you regarding the policy have been requested and I will gladly send it through with further feedback as soon as it has been received.
Before any policy can be issued out, full consent has to be obtained from the policyholder and a legal closure done. If this was not obtained by the consultant, we will ensure that it escalated and addressed by the sales department.
Please let me know if there is anything else I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor