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KW
Kim W

1 reviews | Active since Oct 2021

23 Feb 2022, 09:25

Disregarding my expressed and written intructions, refuse to pay the consequences

You sms'd me last month "so and so has nominated you to receive a free gift", then they called after I had just dozed off sick as a dog from ****ting through the eye of a needle for days. I told the parasite that called me there and then NEVER to call again, to "remove my name from their list" Last week I get another fuggin sms "(same) so and so has nominated you to receive a free gift" I reply to sms "I bill out my time at R1000 per minute, or part thereof. By calling me you agree to these conditions" MArked as delivered. Few days later a new parasite calls me, I open the conversation with "I am so glad you called" "Oh? Really?!" Explain to parasite that I have now already earned R1000 from Platinum Death, to continue and take as long as he likes Throws phone down in my ear I try to call number back, can't get through, send message via their website, now they backpedaling like a reverse-tour-de-France winner. Platinum Death; Eye-Wunt-maai-munnie!

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Replies (2)
Platinum Life
Platinum Life's reply23 Feb 2022, 10:10
Official
Dear Kim, 
 
I have received your complaint and would like to provide some feedback regarding this matter 
 
Kindly note that I have requested and listened to the call you had with our consultant in January 2022. The consultant advised why she was phoning and asked if she could proceed, which you agreed to. The call was ended by you, but there was never a request given for your details to be added to our do not contact list. I can arrange to send this call through via email if needed? 
 
Please note that the SMS line is not monitored and we did not receive an opt out reply. I do apologize for the manner in which the call was ended yesterday and that will be addressed with the consultant in question. I have also followed up and we do not have any messages from your that was received via our website. I have added your details to our do not contact list and no further calls will be made to you 
 
Please let me know if there is anything else we can assist with 

Kind Regards

Simone Venter
 Client Relationship Specialist & Client Care Supervisor 
KW
Kim W's update23 Feb 2022, 11:59
Reviewer Update
if you can't bother to check for responses on the very service you use to advise people to contact you on, that is negligence on your side. You were advised, in writing, that calling me would be billed. Why would I go look for alternate ways of reaching you when logically replying to the service you used to contact me makes sense?