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Alice D
1 reviews | Active since Aug 2020
27 Aug 2020, 16:20
Dishonestly
They promised to send the documents for me to sign before they debit but they just went straight to debiting my account double nogal
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Replies (1)
Platinum Life's replyOfficial
31 Aug 2020, 07:21Dear Alice
I have looked into your complaint and would like to provide some feedback regarding this matter.
Our records show that your policy documentation was sent through via email (to your work email address) on the 29th of June 2020. Please note that we send out an active contract. You have a legal 30 day review period and if we don’t hear from you after this, the policy will start on the date as discussed with the sales consultant.
I have reached out to you via email to further discuss this complaint and see how we can address and rectify this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide some feedback regarding this matter.
Our records show that your policy documentation was sent through via email (to your work email address) on the 29th of June 2020. Please note that we send out an active contract. You have a legal 30 day review period and if we don’t hear from you after this, the policy will start on the date as discussed with the sales consultant.
I have reached out to you via email to further discuss this complaint and see how we can address and rectify this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply31 Aug 2020, 07:21
Official
Dear Alice
I have looked into your complaint and would like to provide some feedback regarding this matter.
Our records show that your policy documentation was sent through via email (to your work email address) on the 29th of June 2020. Please note that we send out an active contract. You have a legal 30 day review period and if we don’t hear from you after this, the policy will start on the date as discussed with the sales consultant.
I have reached out to you via email to further discuss this complaint and see how we can address and rectify this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide some feedback regarding this matter.
Our records show that your policy documentation was sent through via email (to your work email address) on the 29th of June 2020. Please note that we send out an active contract. You have a legal 30 day review period and if we don’t hear from you after this, the policy will start on the date as discussed with the sales consultant.
I have reached out to you via email to further discuss this complaint and see how we can address and rectify this matter.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor