DISHONEST! MANDATE activated without permission nor review of benefits

A debit mandate has been set on my debit account WITHOUT Permission / acceptance. I was told by the Sales Executive, Shireen Sarlie, that I will receive a policy benefits document via email - and IF I do decide to go forth, ONLY then will I need to let them know.

BUT I have NOT received any email with the benefits (for review) and I am NOT happy that a debit mandate was activated on my Standard Bank account WITHOUT acceptance. I was also told by Shireen that I would have to accept the de*****eck - but I was not even given the opportunity to do so.

I am NOT happy with this dishonest service and I did not read ANY benefits whatsoever and I have not agreed upon going forth with the policy discussed telephonically.

I am expecting the debit mandate to be reversed immediately!!! I will not pay a cent.

I will also not recommend this company to anybody and I will let all my referrals know.