SS
Sharon S
1 reviews | Active since Aug 2018
07 Mar 2022, 15:46
Disgusting service
I'm disgusted with Platinum Life I've been trying to cancel since May 2021 everytime I get convinced that they will reduce premium untill I can afford it. Last straw was when a double premium went off apparently for May and November 2021. Why not correct it when it happens? Times are tough and I did not budget for that amount to be deducted off my account. Again today as I'm trying to cancel the policy they want to convince me again to keep the policy. I cannot afford it what do you not understand?????
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Platinum Life's replyOfficial
07 Mar 2022, 16:31Dear Sharon,
Thank you so much for taking my call and giving me a chance to address this matter.
Please note that our cancellation team does give you a call to confirm cancellation and also ensure that you are aware of all available options on your policy if there is anything that might suit you better. This is just to ensure that you have all the needed information before making your final decision.
I apologize that you did not receive our SMS regarding the arrears on your policy. This is sent out as soon as confirmation is received from the bank regarding a missed premium, to ensure that you are aware and prepared for the double premium.
The policy has been cancelled with immediate effect and I have arranged a refund for the premium that was deducted. As soon as we have received confirmation from the bank, the refund will be paid
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and giving me a chance to address this matter.
Please note that our cancellation team does give you a call to confirm cancellation and also ensure that you are aware of all available options on your policy if there is anything that might suit you better. This is just to ensure that you have all the needed information before making your final decision.
I apologize that you did not receive our SMS regarding the arrears on your policy. This is sent out as soon as confirmation is received from the bank regarding a missed premium, to ensure that you are aware and prepared for the double premium.
The policy has been cancelled with immediate effect and I have arranged a refund for the premium that was deducted. As soon as we have received confirmation from the bank, the refund will be paid
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 Mar 2022, 16:31
Official
Dear Sharon,
Thank you so much for taking my call and giving me a chance to address this matter.
Please note that our cancellation team does give you a call to confirm cancellation and also ensure that you are aware of all available options on your policy if there is anything that might suit you better. This is just to ensure that you have all the needed information before making your final decision.
I apologize that you did not receive our SMS regarding the arrears on your policy. This is sent out as soon as confirmation is received from the bank regarding a missed premium, to ensure that you are aware and prepared for the double premium.
The policy has been cancelled with immediate effect and I have arranged a refund for the premium that was deducted. As soon as we have received confirmation from the bank, the refund will be paid
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and giving me a chance to address this matter.
Please note that our cancellation team does give you a call to confirm cancellation and also ensure that you are aware of all available options on your policy if there is anything that might suit you better. This is just to ensure that you have all the needed information before making your final decision.
I apologize that you did not receive our SMS regarding the arrears on your policy. This is sent out as soon as confirmation is received from the bank regarding a missed premium, to ensure that you are aware and prepared for the double premium.
The policy has been cancelled with immediate effect and I have arranged a refund for the premium that was deducted. As soon as we have received confirmation from the bank, the refund will be paid
Please do not hesitate to contact me if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor