jK
johnathan K
1 reviews | Active since Oct 2010
13 Aug 2024, 22:38
Disgusting service-
Worst experience ever, been a client for years, had few issues. Trying to get resolved is painstaking difficult, they don't respond to emails timeously. Takes a week, oh and requests to call you instead of emails, forget about that as well. Their excuse , emails are faster, yeah right. I'll gladly take my business somewhere else where the client still means something.
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Replies (1)
Platinum Life's replyOfficial
14 Aug 2024, 08:37Dear Johnathan,
Thank you so much for taking my call this morning and providing more information about the experience you had.
Please accept my sincere apologies for the manner in which your query was handled and that all the relevant information was not communicated to you. I will follow up and ensure this is addressed
Kindly note that a consultant will be in touch regarding your cancellation request, so please keep an eye out for their call.
You are welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call this morning and providing more information about the experience you had.
Please accept my sincere apologies for the manner in which your query was handled and that all the relevant information was not communicated to you. I will follow up and ensure this is addressed
Kindly note that a consultant will be in touch regarding your cancellation request, so please keep an eye out for their call.
You are welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply14 Aug 2024, 08:37
Official
Dear Johnathan,
Thank you so much for taking my call this morning and providing more information about the experience you had.
Please accept my sincere apologies for the manner in which your query was handled and that all the relevant information was not communicated to you. I will follow up and ensure this is addressed
Kindly note that a consultant will be in touch regarding your cancellation request, so please keep an eye out for their call.
You are welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call this morning and providing more information about the experience you had.
Please accept my sincere apologies for the manner in which your query was handled and that all the relevant information was not communicated to you. I will follow up and ensure this is addressed
Kindly note that a consultant will be in touch regarding your cancellation request, so please keep an eye out for their call.
You are welcome to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor