LG
Logasperie G
1 reviews | Active since Nov 2019
27 Nov 2019, 22:30
Disgusting
Hi I'm actually disgusted with this platinum life my husband and I are separated an agent called him to take a policy and he gave my bank details I called them up they reply has o when they do a telephonic policy they don't check who the account belongs to so these people can de***** anyone with just a bank account. They tried debiting me i sent them a confirmation letter which I had to pay from my personal bank which costed me R30 to prove the bank account belonged to me. Please stop robbing people!!!!!!!!
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Replies (28)0
Replies (28)
Platinum Life's replyOfficial
29 Nov 2019, 12:34Dear Logasperie, I have received your complaint and we are currently investigating this matter. We have requested the calls made to Mr Jeenarain to follow up on what was disclosed when the bank details were provided and if he confirmed that the account is in his name. As soon as we have received more information, we will address the matter more thoroughly. Yours Sincerely Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Nov 2019, 12:34
Official
Dear Logasperie, I have received your complaint and we are currently investigating this matter. We have requested the calls made to Mr Jeenarain to follow up on what was disclosed when the bank details were provided and if he confirmed that the account is in his name. As soon as we have received more information, we will address the matter more thoroughly. Yours Sincerely Simoné Venter Client Relationship Specialist & Client Care Supervisor
LG
Logasperie G's updateReviewer Update
15 Jan 2020, 11:08Simone Venter my account with absa is sitting with bank charges you guys asked me for a bank confirmation letter I emailed it stil u guys are debiting my acc this is ***** because I did mention my husband and I are separated how can you people debit an account which isn't on his name that is ***** I called serval times you people say it Wil be resolved but still nothing I am an unemployed person you people need to compensate my bank charges I am lodging a complaint with Pasa this is unacceptable
LG
Logasperie G's update15 Jan 2020, 11:08
Reviewer Update
Simone Venter my account with absa is sitting with bank charges you guys asked me for a bank confirmation letter I emailed it stil u guys are debiting my acc this is ***** because I did mention my husband and I are separated how can you people debit an account which isn't on his name that is ***** I called serval times you people say it Wil be resolved but still nothing I am an unemployed person you people need to compensate my bank charges I am lodging a complaint with Pasa this is unacceptable
LG
Logasperie G's updateReviewer Update
15 Jan 2020, 11:13It's been two months no joy stop robbing me please and pay my bank charges
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Logasperie G's update15 Jan 2020, 11:13
Reviewer Update
It's been two months no joy stop robbing me please and pay my bank charges
Platinum Life's replyOfficial
15 Jan 2020, 12:03Dear Logasperie,
We received the letter confirming the account details on Friday and it has been sent through to the consultant who is currently dealing with the matter,
All premiums have been stopped as requested.
Please confirm the bank costs associated with the premiums that were deducted and we will gladly refund. Unfortunately, we were unable to assist with the situation as we did not have the letter from the bank on file.
I apologize for any inconvenience.
We received the letter confirming the account details on Friday and it has been sent through to the consultant who is currently dealing with the matter,
All premiums have been stopped as requested.
Please confirm the bank costs associated with the premiums that were deducted and we will gladly refund. Unfortunately, we were unable to assist with the situation as we did not have the letter from the bank on file.
I apologize for any inconvenience.
Platinum Life's reply15 Jan 2020, 12:03
Official
Dear Logasperie,
We received the letter confirming the account details on Friday and it has been sent through to the consultant who is currently dealing with the matter,
All premiums have been stopped as requested.
Please confirm the bank costs associated with the premiums that were deducted and we will gladly refund. Unfortunately, we were unable to assist with the situation as we did not have the letter from the bank on file.
I apologize for any inconvenience.
We received the letter confirming the account details on Friday and it has been sent through to the consultant who is currently dealing with the matter,
All premiums have been stopped as requested.
Please confirm the bank costs associated with the premiums that were deducted and we will gladly refund. Unfortunately, we were unable to assist with the situation as we did not have the letter from the bank on file.
I apologize for any inconvenience.
LG
Logasperie G's updateReviewer Update
15 Jan 2020, 12:12Thank u for taking this matter as urgency after so many months my bank charges are R60 per transaction you guys tried debiting me 3tyms.... 25november 2019...26 December 2019..and the 27 December 2019...please have this refund asap in my account and don't do this to the next person it's very wrong
LG
Logasperie G's update15 Jan 2020, 12:12
Reviewer Update
Thank u for taking this matter as urgency after so many months my bank charges are R60 per transaction you guys tried debiting me 3tyms.... 25november 2019...26 December 2019..and the 27 December 2019...please have this refund asap in my account and don't do this to the next person it's very wrong
LG
Logasperie G's updateReviewer Update
15 Jan 2020, 13:24I'm still waiting for a response regarding my account charges no reply now
LG
Logasperie G's update15 Jan 2020, 13:24
Reviewer Update
I'm still waiting for a response regarding my account charges no reply now
Platinum Life's replyOfficial
15 Jan 2020, 14:25I have arranged the refund for you and it will be paid tomorrow, Kindly note that we are currently short staffed and I apologize for not answering immediately
Platinum Life's reply15 Jan 2020, 14:25
Official
I have arranged the refund for you and it will be paid tomorrow, Kindly note that we are currently short staffed and I apologize for not answering immediately
LG
Logasperie G's updateReviewer Update
15 Jan 2020, 14:52Thank u so much Wil wait patiently and the amount payable will confirm when it's paid in full.. Thank u may God bless you
LG
Logasperie G's update15 Jan 2020, 14:52
Reviewer Update
Thank u so much Wil wait patiently and the amount payable will confirm when it's paid in full.. Thank u may God bless you
LG
Logasperie G's updateReviewer Update
16 Jan 2020, 10:17Good morning Simone Venter I am waiting for the funds in my account as promised.. Thank you
LG
Logasperie G's update16 Jan 2020, 10:17
Reviewer Update
Good morning Simone Venter I am waiting for the funds in my account as promised.. Thank you
Platinum Life's replyOfficial
16 Jan 2020, 12:36Dear Logasperie, as advised the refund was paid this morning and will reflect in your account within the next 48 working hours.
Platinum Life's reply16 Jan 2020, 12:36
Official
Dear Logasperie, as advised the refund was paid this morning and will reflect in your account within the next 48 working hours.
LG
Logasperie G's updateReviewer Update
16 Jan 2020, 12:40Thank you will wait for an sms from absa cellphone banking...
LG
Logasperie G's update16 Jan 2020, 12:40
Reviewer Update
Thank you will wait for an sms from absa cellphone banking...
LG
Logasperie G's updateReviewer Update
20 Jan 2020, 15:35Simone Venter this is ridiculous I just got debited now from your company naedo tracked debit order platinum life ***...R208.51 why are you people doing this to me yet i made this clear this isn't my f**ken policy stop robbing me you c**ts.. This was money sent by my mother to buy my child's meds en url took it I want my money now with my bank charges
LG
Logasperie G's update20 Jan 2020, 15:35
Reviewer Update
Simone Venter this is ridiculous I just got debited now from your company naedo tracked debit order platinum life ***...R208.51 why are you people doing this to me yet i made this clear this isn't my f**ken policy stop robbing me you c**ts.. This was money sent by my mother to buy my child's meds en url took it I want my money now with my bank charges
LG
Logasperie G's updateReviewer Update
20 Jan 2020, 15:36You rep**** saying I'm out the system now how the f**k did the debit go of give back my money now
LG
Logasperie G's update20 Jan 2020, 15:36
Reviewer Update
You rep**** saying I'm out the system now how the f**k did the debit go of give back my money now
LG
Logasperie G's updateReviewer Update
20 Jan 2020, 15:58I want my money with my bank charges according to my email received on the 15 January 2020 you people said I'm out the system I sent the bank confirmation letter wat you people asked for this is the 4th time you people are debitin wdf you people are ******** me for give me back my money and bank charge Simone Venter and I did lodge a complaint about your ***** company ROGUES I WANT MY MONEY AND BANK CHARGES IMMEDIATELY
LG
Logasperie G's update20 Jan 2020, 15:58
Reviewer Update
I want my money with my bank charges according to my email received on the 15 January 2020 you people said I'm out the system I sent the bank confirmation letter wat you people asked for this is the 4th time you people are debitin wdf you people are ******** me for give me back my money and bank charge Simone Venter and I did lodge a complaint about your ***** company ROGUES I WANT MY MONEY AND BANK CHARGES IMMEDIATELY
LG
Logasperie G's updateReviewer Update
20 Jan 2020, 15:59Frausters platinum life give back my money Simone Venter
LG
Logasperie G's update20 Jan 2020, 15:59
Reviewer Update
Frausters platinum life give back my money Simone Venter
LG
Logasperie G's updateReviewer Update
21 Jan 2020, 10:20No reply from ********** platinum life rogues *****ing poor people's money
LG
Logasperie G's update21 Jan 2020, 10:20
Reviewer Update
No reply from ********** platinum life rogues *****ing poor people's money
Platinum Life's replyOfficial
21 Jan 2020, 10:52Dear Logasperie,
Thank you for your message,
The premium was requested on the 25th of December 2019, before we received the letter from the bank confirming that the account is in your name.
After this was received, we were unable to stop the premium as it was already submitted to the bank. I apologize that the consultant you spoke to did not advise on this
A refund has been arranged and will be paid back into your account,
Thank you for your message,
The premium was requested on the 25th of December 2019, before we received the letter from the bank confirming that the account is in your name.
After this was received, we were unable to stop the premium as it was already submitted to the bank. I apologize that the consultant you spoke to did not advise on this
A refund has been arranged and will be paid back into your account,
Platinum Life's reply21 Jan 2020, 10:52
Official
Dear Logasperie,
Thank you for your message,
The premium was requested on the 25th of December 2019, before we received the letter from the bank confirming that the account is in your name.
After this was received, we were unable to stop the premium as it was already submitted to the bank. I apologize that the consultant you spoke to did not advise on this
A refund has been arranged and will be paid back into your account,
Thank you for your message,
The premium was requested on the 25th of December 2019, before we received the letter from the bank confirming that the account is in your name.
After this was received, we were unable to stop the premium as it was already submitted to the bank. I apologize that the consultant you spoke to did not advise on this
A refund has been arranged and will be paid back into your account,
LG
Logasperie G's updateReviewer Update
21 Jan 2020, 13:42Riduclous my refund must include my airtime my bank charges and I'm sick of you people robbing me action must be taken against you people
LG
Logasperie G's update21 Jan 2020, 13:42
Reviewer Update
Riduclous my refund must include my airtime my bank charges and I'm sick of you people robbing me action must be taken against you people
Platinum Life's replyOfficial
21 Jan 2020, 14:07The bank charges have already been refunded as requested. As stated in the previous reply, we could not stop any premiums or take any action on the policy until the letter was received (as the bank details were given as his own). This has been arranged and all further premiums wee stopped the moment we had all the information
Platinum Life's reply21 Jan 2020, 14:07
Official
The bank charges have already been refunded as requested. As stated in the previous reply, we could not stop any premiums or take any action on the policy until the letter was received (as the bank details were given as his own). This has been arranged and all further premiums wee stopped the moment we had all the information
LG
Logasperie G's updateReviewer Update
21 Jan 2020, 14:48I made it clear yesterday a debit went of I called my bank you need to pay for my airtime and yes that bank charges was given what about yesterday who the f''k is paying are you paying from your pocket r208.51 plus r60r plus my r50telkom airtime don't be a f' *k rogue man
LG
Logasperie G's update21 Jan 2020, 14:48
Reviewer Update
I made it clear yesterday a debit went of I called my bank you need to pay for my airtime and yes that bank charges was given what about yesterday who the f''k is paying are you paying from your pocket r208.51 plus r60r plus my r50telkom airtime don't be a f' *k rogue man
LG
Logasperie G's updateReviewer Update
21 Jan 2020, 14:49********** acts but people need to know how you people **** people and take their hard earned money...
LG
Logasperie G's update21 Jan 2020, 14:49
Reviewer Update
********** acts but people need to know how you people **** people and take their hard earned money...
LG
Logasperie G's updateReviewer Update
21 Jan 2020, 14:51I want to see what refund is coming in my acc then I Wil know
LG
Logasperie G's update21 Jan 2020, 14:51
Reviewer Update
I want to see what refund is coming in my acc then I Wil know
Platinum Life's replyOfficial
21 Jan 2020, 15:06We have refunded R 180 in bank charges for the 2 premiums that were requested. Another R 208.51 will be refunded tomorrow for the premium.
Platinum Life's reply21 Jan 2020, 15:06
Official
We have refunded R 180 in bank charges for the 2 premiums that were requested. Another R 208.51 will be refunded tomorrow for the premium.
LG
Logasperie G's updateReviewer Update
21 Jan 2020, 15:35What abt the bank charges for it and my airtime calling for you peoples roguish behavior... This is not a cartoon club f**ken house man stop your digusting ways
LG
Logasperie G's update21 Jan 2020, 15:35
Reviewer Update
What abt the bank charges for it and my airtime calling for you peoples roguish behavior... This is not a cartoon club f**ken house man stop your digusting ways
LG
Logasperie G's updateReviewer Update
21 Jan 2020, 17:31Are you dum I was debited 4 tyms 25 nov... 26 Dec... 27 Dec and 20 Jan 2020.. I received R180 for 2 Bank charges u stated were is 2 more... U ****** me enough... Pay my F@@KEN MONEY ******** EACH TIME YOU C@@TS DO IT MY ACCOUNT GOES IN NEGATIVE NOW I WANT NOT ONLY R208.51 ADD MY ODA 2 BANK CHARGES PLUS MY AIRTIME YPUR *******
LG
Logasperie G's update21 Jan 2020, 17:31
Reviewer Update
Are you dum I was debited 4 tyms 25 nov... 26 Dec... 27 Dec and 20 Jan 2020.. I received R180 for 2 Bank charges u stated were is 2 more... U ****** me enough... Pay my F@@KEN MONEY ******** EACH TIME YOU C@@TS DO IT MY ACCOUNT GOES IN NEGATIVE NOW I WANT NOT ONLY R208.51 ADD MY ODA 2 BANK CHARGES PLUS MY AIRTIME YPUR *******
LG
Logasperie G's updateReviewer Update
22 Jan 2020, 12:20No funds was returned as yet I'm waiting for my money rogues including my airtime for urls ********** acts
LG
Logasperie G's update22 Jan 2020, 12:20
Reviewer Update
No funds was returned as yet I'm waiting for my money rogues including my airtime for urls ********** acts
Platinum Life's replyOfficial
22 Jan 2020, 13:09As per the previous reply, please note that the refund has been paid and will reflect in your account within the next 48 working hours. As per our records, the policy deducted once in November and once in December. You have also stopped the December premium and thus we are refunding money that was not received.
Platinum Life's reply22 Jan 2020, 13:09
Official
As per the previous reply, please note that the refund has been paid and will reflect in your account within the next 48 working hours. As per our records, the policy deducted once in November and once in December. You have also stopped the December premium and thus we are refunding money that was not received.
LG
Logasperie G's updateReviewer Update
22 Jan 2020, 13:32I have every record wen u people debited I won't waste my valuable time on c**ts who keep debiting me dnt b Dom u sitting bhind your desk en *****ing and telling me 2x when was 4tyms a debit ran I got no time to take up ********** policies give back my money and keep my account of your data base
LG
Logasperie G's update22 Jan 2020, 13:32
Reviewer Update
I have every record wen u people debited I won't waste my valuable time on c**ts who keep debiting me dnt b Dom u sitting bhind your desk en *****ing and telling me 2x when was 4tyms a debit ran I got no time to take up ********** policies give back my money and keep my account of your data base