LS
Louis S

1 reviews | Active since Feb 2017

15 May 2023, 21:05

Disgusting behavior

My Mother (75) received a call from Mandy from Platinum Life, she then explained to Mandy that she had trouble hearing and arranged a callback at a time when me or my partner would be available to assist. This call happened on 12 May 2023. Mandy was very professional and took us through the benefits of the product and quoted a price of R47,96. When we asked her to confirm the price she said Four Seven,96. My mother agreed that it was affordable for her as recipient of a SASSA old age pension. Mandy the put us through to the debit check department who then wanted to get approval for a debit order of R207 something, When hearing this we confirmed that this was not the price quoted and that my mother does not approve the debit order. The consultant refused to listen to a point where we put the phone down. Mandy then called back and we told her the same that R207 was not affordable for my mother to which she rep**** that is was not R207 but only R99. We told her that it still was not affordable for my mother and that we would not go ahead with the transaction. This morning when my mother was alone, the debit check department phoned her and informed her that she had to approve the debit order. My mother told the consultant categorically multiple times that she does not and would not approve the debit order to no avail. Shortly after this call ended, my mother received a sms from her bank informing her of a new monthly debit order of R207.96 but up to R2495.52 that will be going off of her account on the 6th of every month. My mother is currently in a state because that amount is more than her monthly pension. Our initial experience (The lie) was good and professional but when the company was caught in the lie, the experience made a full 180 degree turn. I think it is deplorable that this company treats the elderly in this way and just wonder how many other people are caught with this type setup.

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Replies (2)
Platinum Life
Platinum Life's reply16 May 2023, 07:34
Official
Dear Louis, 

I am so sorry to hear about the experience you had and I am investigating this matter immediately

Please note that all calls made to your mother has been requested from our sales team to follow up on what was discussed and offered and I will also ensure that nothing is issued out in her name. 

Kindly note that I will gladly provide feedback as soon as I have received all the needed information. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor 
Platinum Life
Platinum Life's reply17 May 2023, 08:55
Official
Thank you so much for taking my call regarding this matter. I have received feedback from our sales department and would like to apologize profusely for the conduct of the consultant. It is unacceptable and the necessary disciplinary action will be taken. 

I appreciate you bringing this matter under our attention and giving us a chance to address it.  Please note that nothing will be issued out in your mother's name. 

Please do not hesitate to contact me if there is anything else I can assist with