LR
Lynn R

1 reviews | Active since Jan 2012

15 Aug 2022, 13:00

Disgusting attitudes of Call Center people

Just received a call from a platinum life customer service person. Please Platinum Life this is not the way your call center people should be speaking to potential customers. This guy's attitude was disgusting and towards the end of the call, after he got my details he just completed his sentence and dropped the call. I did not ask for him to call me and offer me a gift. It sounds as if he's paying for that gift himself?! I won't be surprised if I don't receive the gift and oh you will definitely hear about it. Shame on you Platinum Life for allowing your employees to speak to people as if we owe you something! What a disgrace!

0
Replies (3)
Platinum Life
Platinum Life's reply15 Aug 2022, 13:17
Official
Dear Lynn, 

I have received your review and I am so sorry for the experience you had. 

Kindly note that I am following up with our referral team regarding this matter immediately and I have asked that the calls are requested and addressed with the consultant directly. 

I will gladly provide further feedback as soon as it has been received 

 Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor 
LR
Lynn R's update06 Oct 2022, 19:43
Reviewer Update
Almost 2 months later and absolutely NO feedback. And obviously NO gift. Just like I thought. Pathetic! Please don't waste your time with this company.
LR
Lynn R's update10 Dec 2022, 11:22
Reviewer Update
OMW! After my *** experience with this company in August another consultant calls me to offer me a "gift"!!!
***! How is this company still allowed to operate? I'm still waiting on your "feedback" of my first complaint.