SP
Shirley P
1 reviews | Active since Jan 2016
03 Sept 2019, 03:18
Disgusting
I am sick and tired of these people. I DID NOT Authorize them to debit my account. I stopped and disputed the debit order and guess what?? Thye changed the debit order amount!!!!! I. Going to log a dispute with the Ombudsman and lay charges of *****!!!
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Replies (1)
Platinum Life's replyOfficial
05 Sept 2019, 14:23Dear Shirley,
I am very sorry to hear about this.
Unfortunately, we did not receive a cancellation from you, but you did stop your debits at the bank and therefore a double debit was requested. I have submitted a refund for this and I have stopped your policy.
I have also requested the calls and will be in contact soon.
Please contact me directly for any further assistance.
Kind regards,
Tanja
***
I am very sorry to hear about this.
Unfortunately, we did not receive a cancellation from you, but you did stop your debits at the bank and therefore a double debit was requested. I have submitted a refund for this and I have stopped your policy.
I have also requested the calls and will be in contact soon.
Please contact me directly for any further assistance.
Kind regards,
Tanja
***
Platinum Life's reply05 Sept 2019, 14:23
Official
Dear Shirley,
I am very sorry to hear about this.
Unfortunately, we did not receive a cancellation from you, but you did stop your debits at the bank and therefore a double debit was requested. I have submitted a refund for this and I have stopped your policy.
I have also requested the calls and will be in contact soon.
Please contact me directly for any further assistance.
Kind regards,
Tanja
***
I am very sorry to hear about this.
Unfortunately, we did not receive a cancellation from you, but you did stop your debits at the bank and therefore a double debit was requested. I have submitted a refund for this and I have stopped your policy.
I have also requested the calls and will be in contact soon.
Please contact me directly for any further assistance.
Kind regards,
Tanja
***