SM
Shandre M
1 reviews | Active since Dec 2022
06 Dec 2022, 20:37
Disgustes
So disgusted at platinum life, I got called and was advised that I would receive a R1000 voucher if I gave them 50 numbers of my close friends who will be receiving a gift , I did not receive anything they are hassing my contacts using my name. I will let them all know how disgraceful platinum life is and how I was ****med.
Helpful (0)
Replies (8)0
Replies (8)
Platinum Life's replyOfficial
07 Dec 2022, 07:14Dear Shandre,
I have received your complaint and have followed up with our referral team regarding this matter
You were contacted for referrals on the 2nd of December 2022. The voucher is sent out within 2-3 weeks from when you are contacted, so you are still set to receive it. Please note that as we work on the referral basis, we will always advise where we got the nomination from and that is why we ask you to only refer friends and family
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have followed up with our referral team regarding this matter
You were contacted for referrals on the 2nd of December 2022. The voucher is sent out within 2-3 weeks from when you are contacted, so you are still set to receive it. Please note that as we work on the referral basis, we will always advise where we got the nomination from and that is why we ask you to only refer friends and family
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 Dec 2022, 07:14
Official
Dear Shandre,
I have received your complaint and have followed up with our referral team regarding this matter
You were contacted for referrals on the 2nd of December 2022. The voucher is sent out within 2-3 weeks from when you are contacted, so you are still set to receive it. Please note that as we work on the referral basis, we will always advise where we got the nomination from and that is why we ask you to only refer friends and family
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have followed up with our referral team regarding this matter
You were contacted for referrals on the 2nd of December 2022. The voucher is sent out within 2-3 weeks from when you are contacted, so you are still set to receive it. Please note that as we work on the referral basis, we will always advise where we got the nomination from and that is why we ask you to only refer friends and family
Please do not hesitate to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
SM
Shandre M's updateReviewer Update
07 Dec 2022, 11:06I'm so disgusted and dissapointed, I don't want to be associated with platinum life why don't you listen to that call and hear how I was **** to, I was told I will receive the voucher immediately after the call. Remove my details and all the other 50 referrals. You are unprofessional ******** who provide us with incorrect information just to breach the popi act. I will make sure that I let everyone know on every social media platform what ******** you are.
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Shandre M's update07 Dec 2022, 11:06
Reviewer Update
I'm so disgusted and dissapointed, I don't want to be associated with platinum life why don't you listen to that call and hear how I was **** to, I was told I will receive the voucher immediately after the call. Remove my details and all the other 50 referrals. You are unprofessional ******** who provide us with incorrect information just to breach the popi act. I will make sure that I let everyone know on every social media platform what ******** you are.
Platinum Life's replyOfficial
07 Dec 2022, 12:01Dear Shandre,
I did have a listen to the call and the consultant advised that the voucher will be sent through via SMS but did not confirm any turnaround time. I apologize that this was not made clear but our vouchers are generated by Isabella Garcia and sent out as soon as we receive it from them (thus the 2-3 week turnaround). I can arrange to send the call through to you if needed
All referrals provided by you will be removed and nothing will be sent out. I have also added your details to our do not contact list
POPIA does allow for direct marketing and we assure you that we are not in breach of any of the 8 conditions that the Act prescribes. A consent call is done to all referrals before any details are captured.
I did have a listen to the call and the consultant advised that the voucher will be sent through via SMS but did not confirm any turnaround time. I apologize that this was not made clear but our vouchers are generated by Isabella Garcia and sent out as soon as we receive it from them (thus the 2-3 week turnaround). I can arrange to send the call through to you if needed
All referrals provided by you will be removed and nothing will be sent out. I have also added your details to our do not contact list
POPIA does allow for direct marketing and we assure you that we are not in breach of any of the 8 conditions that the Act prescribes. A consent call is done to all referrals before any details are captured.
Platinum Life's reply07 Dec 2022, 12:01
Official
Dear Shandre,
I did have a listen to the call and the consultant advised that the voucher will be sent through via SMS but did not confirm any turnaround time. I apologize that this was not made clear but our vouchers are generated by Isabella Garcia and sent out as soon as we receive it from them (thus the 2-3 week turnaround). I can arrange to send the call through to you if needed
All referrals provided by you will be removed and nothing will be sent out. I have also added your details to our do not contact list
POPIA does allow for direct marketing and we assure you that we are not in breach of any of the 8 conditions that the Act prescribes. A consent call is done to all referrals before any details are captured.
I did have a listen to the call and the consultant advised that the voucher will be sent through via SMS but did not confirm any turnaround time. I apologize that this was not made clear but our vouchers are generated by Isabella Garcia and sent out as soon as we receive it from them (thus the 2-3 week turnaround). I can arrange to send the call through to you if needed
All referrals provided by you will be removed and nothing will be sent out. I have also added your details to our do not contact list
POPIA does allow for direct marketing and we assure you that we are not in breach of any of the 8 conditions that the Act prescribes. A consent call is done to all referrals before any details are captured.
SM
Shandre M's updateReviewer Update
07 Dec 2022, 13:20When everything is deleted from the system why is my work colleagues still receiving calls from you????
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Shandre M's update07 Dec 2022, 13:20
Reviewer Update
When everything is deleted from the system why is my work colleagues still receiving calls from you????
Platinum Life's replyOfficial
07 Dec 2022, 13:29The request has been logged with our referral team and is being actioned. All leads will be removed as requested
Platinum Life's reply07 Dec 2022, 13:29
Official
The request has been logged with our referral team and is being actioned. All leads will be removed as requested
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Shandre M's updateReviewer Update
07 Dec 2022, 13:33Just after your message my work colleagues is still getting phone calls from you. Why?? Forward me the call so that I can listen to it.
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Shandre M's update07 Dec 2022, 13:33
Reviewer Update
Just after your message my work colleagues is still getting phone calls from you. Why?? Forward me the call so that I can listen to it.
Platinum Life's replyOfficial
07 Dec 2022, 13:41The call has been sent through via email.
Platinum Life's reply07 Dec 2022, 13:41
Official
The call has been sent through via email.
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Shandre M's updateReviewer Update
07 Dec 2022, 14:15Kindly send it to my surname and name @gmail.com because I did not receive anything
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Shandre M's update07 Dec 2022, 14:15
Reviewer Update
Kindly send it to my surname and name @gmail.com because I did not receive anything