1 reviews | Active since Nov 2023
Disgusted
I received a call from a consultant today basically forcing a debicheck which I declined twice however after her asking why I declined twice she professionally said it's all up to me no worries. 15 minutes later I get 4 sms confirming debicheck to the value of R2492 monthly. I tried calling back but could not get thru I called Capitec ***** department which they confirmed the 4 debichecks to that value which amounts to almost R10k .I was not impressed with this and had to go to bank cancell all those debichecks which I declined if this was a **** and not from Platinum I do apologise but if it was your consultant was not at liberty to send those debichecks after i declined twice . I would appreciate a call back from someone explaining all this . Rgrds Gezelle ... furious customer
I am so sorry to hear about the experience you had.
On conclusion of a sale, a DebiCheck mandate is sent. This mandate is a secure payment system which allows you as the account holder to approve your debit order details and will only be sent if you did agree to a policy with Platinum Life. I will follow up on the call made to you regarding the policy and thereafter, when you discussed the mandate with the consultant.
Please keep an eye out for my call regarding this matter as well.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am so sorry to hear about the experience you had.
On conclusion of a sale, a DebiCheck mandate is sent. This mandate is a secure payment system which allows you as the account holder to approve your debit order details and will only be sent if you did agree to a policy with Platinum Life. I will follow up on the call made to you regarding the policy and thereafter, when you discussed the mandate with the consultant.
Please keep an eye out for my call regarding this matter as well.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
