RE
Robin E
1 reviews | Active since Feb 2013
28 May 2021, 17:41
DISGUSTED
Having had a cancer policy with Platinum Life since 2009, I was quite happy with them, Unfortunately I developed lung cancer and according to my documentation it covers cancer of my type, yet when i made enquiries, i was told, emphatically that they do not cover my type of cancer. Thus I cancelled. If i had the time and resources i would take them to court, but that is not the case as i am undergoing treatment. I feel that his company is just out to get money from people and do not give a damn about their welfare. I would strongly advise to cancel the policy and rather go with Discovery, as they are quick to pay out and are sympathetic.
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Platinum Life's replyOfficial
03 Jun 2021, 13:56Dear Robin, I am very sorry to read about your current diagnosis. Platinum Life specializes in specific male and female cancers and our policies, unfortunately, don’t cover lung cancer or any other cancer not specified in our policy documentation. Our sales consultants are trained to clearly specify specific cancer we cover in their sales calls, we have however requested the calls made to you initially to ensure that it was done correctly. Please also send through any documentation that states that lung cancer is covered and we will look into that. At Platinum Life, we have always been open and transparent about the cancers we cover and how our policies work. All our policy documentation and policy terms and conditions explain our policy benefits and the types of cancers we cover. We always ensure that our policyholders are fully informed by full disclosures at the sales stage and by sending out policy documentation after each sale and policy upgrade. If you have any further queries please feel free to contact us.
Yours Sincerely
Simoné Venter Client Relationship Specialist & Client Care Supervisor
Yours Sincerely
Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Jun 2021, 13:56
Official
Dear Robin, I am very sorry to read about your current diagnosis. Platinum Life specializes in specific male and female cancers and our policies, unfortunately, don’t cover lung cancer or any other cancer not specified in our policy documentation. Our sales consultants are trained to clearly specify specific cancer we cover in their sales calls, we have however requested the calls made to you initially to ensure that it was done correctly. Please also send through any documentation that states that lung cancer is covered and we will look into that. At Platinum Life, we have always been open and transparent about the cancers we cover and how our policies work. All our policy documentation and policy terms and conditions explain our policy benefits and the types of cancers we cover. We always ensure that our policyholders are fully informed by full disclosures at the sales stage and by sending out policy documentation after each sale and policy upgrade. If you have any further queries please feel free to contact us.
Yours Sincerely
Simoné Venter Client Relationship Specialist & Client Care Supervisor
Yours Sincerely
Simoné Venter Client Relationship Specialist & Client Care Supervisor