1 reviews | Active since Nov 2023
Disaster from platinum life
I have a debit order that has gone through 3 times for a unsigned contract. Which on agreement on the phone call I was actually willing to take the policy just wanted to read through the terms and conditions and even be able to write beneficiaries. I have not received any communication from them about my policy called them and they said the documents will be sent in two week.
Am thinking of going to ombudsman cause wat they are doing is *******. How do I even trust them to even make payout when there is not monthly statement and where the don't even have a verbal agreement. The agreement was am interested please send the documents via email so I can send them back. They said nothing will be deducted without your approval 3 month later they have been taking momey
I have tried to contact you regarding this matter but I have been unable to reach you.
I had a look at your policy and can provide some feedback regarding this matter. Kindly note that your policy documentation was sent out via email in January 2024. This was to ensure that you could enjoy your full 30 day review period before the policy was set to start at the end of February.
I have sent this through to you via email and I have also requested the call made to regarding your policy. In the call, the consultant would have advised on the 30 day review period. You do not need to send the documentation back, but if you are unhappy with the terms and conditions you can contact us to cancel.
Please advise when I can contact you to further discuss and advise on this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have tried to contact you regarding this matter but I have been unable to reach you.
I had a look at your policy and can provide some feedback regarding this matter. Kindly note that your policy documentation was sent out via email in January 2024. This was to ensure that you could enjoy your full 30 day review period before the policy was set to start at the end of February.
I have sent this through to you via email and I have also requested the call made to regarding your policy. In the call, the consultant would have advised on the 30 day review period. You do not need to send the documentation back, but if you are unhappy with the terms and conditions you can contact us to cancel.
Please advise when I can contact you to further discuss and advise on this matter
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor