Disappointing and disgusting service!

<p>I got a call in April 2016 from a platinum life consultant named Riaan, i was offered a promotional gift and a free six month cover, i didnt recieve the promotional gift so i called them in August 2016 enquiring about it and spoke to Edward *** and was told that the courier company (Dawn Wing) couldnt find the address which is a company address that dawn wing delivers to on a daily basis, i was then told that the promo gift would be sent out again and i was offered the platinum life policy and told that i would get a starter pack and my contract and that the amount woulod be deducted off my account at the end of september nearing the end of september i still had not recieved the Promo gift the starter pack or my contract i called again and was told that the parcels are on the way and that they will change the deduction date to the end of october, the end of october came and i still did not recieve a thing but the money was deducted off my account, i called in once again and spoke to a lady by the name of Riona, i explained the whole story and she then said that she would email the contract to me and investigate what is going on with the courier company and why i have not recieved the packages, that was the 09/11/2016 she promised that she would call me back the same day to give me feedback, i did recieve the email however no call was made, i called again today and got the run around this monring by a lady by the name of Mpho i was told that Riona cant take my call but will call me back within the day, i called back and was put through to riona and the phone was put down on me, i called back and another lady put me through to Riona (bare in mind i asked numerous times to be put through to a supervisor or manager) once i got through to Riona, she said to me that the first ime i spoke to her i said nothing about the promo or packages ive been waiting for since April 2016 7 MONTHS!!!, as calls are recorded i can assure that i did explain the whole story to her, i was told that the logistics people are investingting and if she gives me feedback she will sound stupid because they cant have feed back after 6 days! i am deeply dissapointed as if they cannot even give good service and keep making empty promises what does that mean for people that actually calim?? im sure that anybody would agree that this is terrible service and i do not recomend anyone evenn answering a call from platinum life... a waist of time and added frustration... Disgusted!!!!!!</p>