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Zak P
1 reviews | Active since Dec 2020
01 Oct 2025, 16:11
Df Oschmann
Good day my mom has this policy for 5 years and a day that has come to claim you don't want to pay out I wish I wish she listened to me yes back when I told her don't take the policy out with you and I'll policy is paid in advance
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Replies (3)0
Replies (3)
Platinum Life's replyOfficial
01 Oct 2025, 16:46Dear Zak,
Thank you for reaching out to us. I understand how upsetting and frustrating this situation must feel for you and your family. I’ve reviewed your mother’s policy, and I would like to clarify that the cover provided is specifically for female cancer-related claims only, in line with the policy terms and conditions agreed upon at inception.
I will personally contact you tomorrow to provide more detailed insight into how the policy works and to answer any questions you may have. Please know that we are committed to assisting you as best as possible within the scope of the policy.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for reaching out to us. I understand how upsetting and frustrating this situation must feel for you and your family. I’ve reviewed your mother’s policy, and I would like to clarify that the cover provided is specifically for female cancer-related claims only, in line with the policy terms and conditions agreed upon at inception.
I will personally contact you tomorrow to provide more detailed insight into how the policy works and to answer any questions you may have. Please know that we are committed to assisting you as best as possible within the scope of the policy.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Best regards,
Platinum Life's reply01 Oct 2025, 16:46
Official
Dear Zak,
Thank you for reaching out to us. I understand how upsetting and frustrating this situation must feel for you and your family. I’ve reviewed your mother’s policy, and I would like to clarify that the cover provided is specifically for female cancer-related claims only, in line with the policy terms and conditions agreed upon at inception.
I will personally contact you tomorrow to provide more detailed insight into how the policy works and to answer any questions you may have. Please know that we are committed to assisting you as best as possible within the scope of the policy.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for reaching out to us. I understand how upsetting and frustrating this situation must feel for you and your family. I’ve reviewed your mother’s policy, and I would like to clarify that the cover provided is specifically for female cancer-related claims only, in line with the policy terms and conditions agreed upon at inception.
I will personally contact you tomorrow to provide more detailed insight into how the policy works and to answer any questions you may have. Please know that we are committed to assisting you as best as possible within the scope of the policy.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Best regards,
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Zak P's updateReviewer Update
01 Oct 2025, 17:14I really hope you will phone me tomorrow
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Zak P's update01 Oct 2025, 17:14
Reviewer Update
I really hope you will phone me tomorrow
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Zak P's updateReviewer Update
01 Oct 2025, 17:20Please also note that I have given it over to our lawyer have a look at the issue we have
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Zak P's update01 Oct 2025, 17:20
Reviewer Update
Please also note that I have given it over to our lawyer have a look at the issue we have