1 reviews | Active since Jan 2024
Desperately frustrated
I have waited anxiously pending a cashback as promised from the very first day I was called to set up a disability policy with platinum life... Going through COVID I was put on a lesser premium because I was unemployed and at a later date called to upgrade and so on ... I have several times tried to cancel the policy and each time a representative would call and say don't cancel rather take a lower premium because I would lose out on a cashback in "5" years ....each time was 5 years and the same promise from each of them until end of october when thi cash back was due...did noy receive any deposit in my bank account......when i emailed a reply was sent to me that cashback is only due after 20 years of uninterrupted payments .... I have demanded call recordings of the discussions with the reps and even on another downgrade in October 2023... This was promised and have not yet received any feedback.... Desperately frustrated 🥴
I have received your review and I am looking into this matter on my side.
As per the terms and conditions of your policy contract, please note that your money back benefit is scheduled to pay out affter a minimum of 20 years, if the policy is in force and claim free. As this is a risk cover, the policy does not accrue any cash or surrender value.
This was confirmed by our team last year, but I am unable to see any requests for the calls to be sent out you. I apologize if there was a misunderstanding regarding that request and have requested all calls made to you.
This will be sent through with further feedback as soon as it has been received.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am looking into this matter on my side.
As per the terms and conditions of your policy contract, please note that your money back benefit is scheduled to pay out affter a minimum of 20 years, if the policy is in force and claim free. As this is a risk cover, the policy does not accrue any cash or surrender value.
This was confirmed by our team last year, but I am unable to see any requests for the calls to be sent out you. I apologize if there was a misunderstanding regarding that request and have requested all calls made to you.
This will be sent through with further feedback as soon as it has been received.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Many thanks
Many thanks
Please note that the calls have been received and will be sent out via email.
In the calls, the consultant does advise on your money back benefit, which will pay out at age 69. This date will be shown in your policy documentation (which I will include with the calls). No mention of a payout after 5 years was made.
Please have a listen to the calls and let me know if you have any questions
Please note that the calls have been received and will be sent out via email.
In the calls, the consultant does advise on your money back benefit, which will pay out at age 69. This date will be shown in your policy documentation (which I will include with the calls). No mention of a payout after 5 years was made.
Please have a listen to the calls and let me know if you have any questions