Deducting funds without permission
This is the second month platinum life is deducting money from my account and I did not agree to take anything up with them, I said I will make a decision after I read the documents and yet they still go and deduct money from my account without my permission. I would like my refund and please please please remove my number from your system. I dont want to be a nasty person but the phone calls every single month is really getting too much now. If it wasnt for my business I wouldve changed my number but I cannot.
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Platinum Life's replyOfficial
03 Oct 2024, 13:53Dear Christo,
I have received your review and have looked into this matter from my side.
Kindly note that your cancellation request was logged by our team yesterday and all premiums have been stopped with immediate effect. A consultant from our cancellation team will be in touch within the week to confirm this, so please keep an eye out for our call
I have requested the call made to you in July regarding this policy with Platinum Life. In order for documentation to be sent out, you would need to consent to the policy and our 30-day review period would be explained, As soon as the calls have been received, it will be sent through with further feedback
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter from my side.
Kindly note that your cancellation request was logged by our team yesterday and all premiums have been stopped with immediate effect. A consultant from our cancellation team will be in touch within the week to confirm this, so please keep an eye out for our call
I have requested the call made to you in July regarding this policy with Platinum Life. In order for documentation to be sent out, you would need to consent to the policy and our 30-day review period would be explained, As soon as the calls have been received, it will be sent through with further feedback
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Oct 2024, 13:53
Official
Dear Christo,
I have received your review and have looked into this matter from my side.
Kindly note that your cancellation request was logged by our team yesterday and all premiums have been stopped with immediate effect. A consultant from our cancellation team will be in touch within the week to confirm this, so please keep an eye out for our call
I have requested the call made to you in July regarding this policy with Platinum Life. In order for documentation to be sent out, you would need to consent to the policy and our 30-day review period would be explained, As soon as the calls have been received, it will be sent through with further feedback
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter from my side.
Kindly note that your cancellation request was logged by our team yesterday and all premiums have been stopped with immediate effect. A consultant from our cancellation team will be in touch within the week to confirm this, so please keep an eye out for our call
I have requested the call made to you in July regarding this policy with Platinum Life. In order for documentation to be sent out, you would need to consent to the policy and our 30-day review period would be explained, As soon as the calls have been received, it will be sent through with further feedback
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor