VM
Vutlhari M
1 reviews | Active since May 2022
29 Apr 2026, 08:57
Deceived and misinformed
Two months ago, I was contacted by a consultant regarding a gift and potential insurance coverage. I was informed that policy details would be emailed for my review and was assured that no deductions would be made without my explicit approval. I provided my banking details with the understanding that this was a procedural requirement and that no action would be taken until I confirmed my interest. I never received any policy documentation or correspondence. Despite this, unauthorized debits have now been made from my account.
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Replies (2)
Platinum Life's replyOfficial
29 Apr 2026, 09:32Dear Vutlhari,
Thank you so much for taking my call regarding this matter.
I’d like to provide some clarity around the process. During the sales journey, a policy should only be issued once the consultant has received a clear confirmation from you. Your policy documentation is then sent out, and you are given a 30-day review period to go through everything before the policy commences. During this time, you are welcome to contact us at any stage to stop or cancel the policy.
I’m sorry if there was any misunderstanding or if this was not clearly explained to you. The call has been requested to follow up on how this process was explained and the information provided,
Please note that your cancellation request has been logged, and a consultant will be in touch to confirm this with you.
You’re more than welcome to contact me directly if there is anything further I can assist you with.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
I’d like to provide some clarity around the process. During the sales journey, a policy should only be issued once the consultant has received a clear confirmation from you. Your policy documentation is then sent out, and you are given a 30-day review period to go through everything before the policy commences. During this time, you are welcome to contact us at any stage to stop or cancel the policy.
I’m sorry if there was any misunderstanding or if this was not clearly explained to you. The call has been requested to follow up on how this process was explained and the information provided,
Please note that your cancellation request has been logged, and a consultant will be in touch to confirm this with you.
You’re more than welcome to contact me directly if there is anything further I can assist you with.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Apr 2026, 09:32
Official
Dear Vutlhari,
Thank you so much for taking my call regarding this matter.
I’d like to provide some clarity around the process. During the sales journey, a policy should only be issued once the consultant has received a clear confirmation from you. Your policy documentation is then sent out, and you are given a 30-day review period to go through everything before the policy commences. During this time, you are welcome to contact us at any stage to stop or cancel the policy.
I’m sorry if there was any misunderstanding or if this was not clearly explained to you. The call has been requested to follow up on how this process was explained and the information provided,
Please note that your cancellation request has been logged, and a consultant will be in touch to confirm this with you.
You’re more than welcome to contact me directly if there is anything further I can assist you with.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
I’d like to provide some clarity around the process. During the sales journey, a policy should only be issued once the consultant has received a clear confirmation from you. Your policy documentation is then sent out, and you are given a 30-day review period to go through everything before the policy commences. During this time, you are welcome to contact us at any stage to stop or cancel the policy.
I’m sorry if there was any misunderstanding or if this was not clearly explained to you. The call has been requested to follow up on how this process was explained and the information provided,
Please note that your cancellation request has been logged, and a consultant will be in touch to confirm this with you.
You’re more than welcome to contact me directly if there is anything further I can assist you with.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
VM
Vutlhari M's updateReviewer Update
01 May 2026, 09:52Good day, Simon Venter
Thank you for your call 2days ago but as you promised that a consultant will call me back and review my call recording no has called since and its been 48 hours since you called I am yet to receive any documents stating that the insurance is canceled you just said cancelation was lodged no update what do ever and no update from your consultants as I still state that I was misinformed and have been waiting for a call, I sent an email as well but no one responded to it.
Thank you for your call 2days ago but as you promised that a consultant will call me back and review my call recording no has called since and its been 48 hours since you called I am yet to receive any documents stating that the insurance is canceled you just said cancelation was lodged no update what do ever and no update from your consultants as I still state that I was misinformed and have been waiting for a call, I sent an email as well but no one responded to it.
VM
Vutlhari M's update01 May 2026, 09:52
Reviewer Update
Good day, Simon Venter
Thank you for your call 2days ago but as you promised that a consultant will call me back and review my call recording no has called since and its been 48 hours since you called I am yet to receive any documents stating that the insurance is canceled you just said cancelation was lodged no update what do ever and no update from your consultants as I still state that I was misinformed and have been waiting for a call, I sent an email as well but no one responded to it.
Thank you for your call 2days ago but as you promised that a consultant will call me back and review my call recording no has called since and its been 48 hours since you called I am yet to receive any documents stating that the insurance is canceled you just said cancelation was lodged no update what do ever and no update from your consultants as I still state that I was misinformed and have been waiting for a call, I sent an email as well but no one responded to it.