DA
Dean A

1 reviews | Active since Mar 2009

02 Mar 2017, 18:34

********* insurance company.. good start , exactly what I am looking for

<p>Si in November I was called and told that a certain AB had given my details to Platinum life and they'd like my details to send me a free gift. So months passed and I assumed that the post office was up to their best when I received a message guiding me to a website where I could buy cosmetics at a discount. (really why?) I then called the call centre agent who I asked for someone to call me back. She was about to hang up when I enquired how they were going to call me without any details. That was Tuesday... still no reply, so I contacted AB who said he had never given my details to anyone and had also in fact been contacted last week by Platinum Life. Really, this is your strategy to deceive yourself into relationships with prospective clients. The best past, and why I am posting this is that I would have sat down with you within 24 hours, had you called to actually discuss insurance, as I was what you would call, "A HOT PROSPECT"</p>

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Replies (2)
Platinum Life
Platinum Life's reply03 Mar 2017, 08:39
Official

Dear Dean

Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.

Your concern will be looked into and a client care consultant will investigate and assist you further.

Kind Regards

Marietjie Kotze

Platinum Life Client Care

Platinum Life
Platinum Life's reply20 Apr 2017, 10:43
Official

Dear Mr Abrahams,

Thank you for your query.

As discussed telephonically the Isabella Garcia voucher you received was your gift from us.

Unfortunately not every person referred to us, meets the qualifying criteria for our policies.

I have also forwarded the call recording where your friend Mr A Bishton referred you to Platinum Life.

Kindly contact us should you require any further assistance.

Kind Regards

Marietjie Kotzé

Client Care Consultant

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