NC
Nicole C
1 reviews | Active since Jan 2015
01 Sept 2020, 16:34
Debitinf Account without Authorization
Was contacted by a consultant with regards to my policy and I wanted to cancel but they said they could put my policy on hold till Aug and contact me beforehand to find out if Im able to make payments as Im currently unemployed and in Middle of Aug they took off money without my permission and then again at the end of Aug, Im still unemployed and that money in my account was for food!!! I want them to reverse both payments and cancel my Policy Immediately!!!!!!
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Platinum Life's replyOfficial
02 Sept 2020, 11:08Dear Nicole,
Thank you so much for taking my call.
Please note that I did follow up on the call made to you and would like to provide some feedback. As per your conversation, an agreement was reached to place the policy on hold for 2 months and let it start again in July 2020 on a lower premium. There was no mention of a call back and a policy schedule was sent through to you. I can arrange to send this call to you if needed.
A cancellation has now been logged and a consultant will be in touch within the week to confirm, Please note that a refund has been arranged for the premium that was deducted on the day your cancellation was logged.
Please do not hesitate to contact me if there is anything else I can assist with
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
Please note that I did follow up on the call made to you and would like to provide some feedback. As per your conversation, an agreement was reached to place the policy on hold for 2 months and let it start again in July 2020 on a lower premium. There was no mention of a call back and a policy schedule was sent through to you. I can arrange to send this call to you if needed.
A cancellation has now been logged and a consultant will be in touch within the week to confirm, Please note that a refund has been arranged for the premium that was deducted on the day your cancellation was logged.
Please do not hesitate to contact me if there is anything else I can assist with
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply02 Sept 2020, 11:08
Official
Dear Nicole,
Thank you so much for taking my call.
Please note that I did follow up on the call made to you and would like to provide some feedback. As per your conversation, an agreement was reached to place the policy on hold for 2 months and let it start again in July 2020 on a lower premium. There was no mention of a call back and a policy schedule was sent through to you. I can arrange to send this call to you if needed.
A cancellation has now been logged and a consultant will be in touch within the week to confirm, Please note that a refund has been arranged for the premium that was deducted on the day your cancellation was logged.
Please do not hesitate to contact me if there is anything else I can assist with
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
Please note that I did follow up on the call made to you and would like to provide some feedback. As per your conversation, an agreement was reached to place the policy on hold for 2 months and let it start again in July 2020 on a lower premium. There was no mention of a call back and a policy schedule was sent through to you. I can arrange to send this call to you if needed.
A cancellation has now been logged and a consultant will be in touch within the week to confirm, Please note that a refund has been arranged for the premium that was deducted on the day your cancellation was logged.
Please do not hesitate to contact me if there is anything else I can assist with
Kind regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor