Debit query -unresolved till date

Good day ,

Recently I have been called by a consultant from Platinum life on the 28th of March to upgrade my policy to a higher package , and I advised her that I am unable to do so due to affordability on my side being a single mom. So I received a email with 2 different options to choose from that would suite my budget and I informed the consultant via email , so I budget for the amount that I was aknowledged only to see when they debited me they debited it for the upgraded amount -R543.04 , I have been sending multiple emails to have my query resolved. I also need to add that I am unable to take calls during working hours and requested for consultant to call after hours or resolve the matter via email. But till date no one has come back to me. I am extremely upset by the level of service received thus far.

I require the balance to be refunded to me and my account to be rectified to the actual amount I have agreed to as per below correspondences.

You can contact me via email as I am only avail 1:30pm-2pm or after 5pm for calls.

My last email -May 7, 2024, 3:11 PM (2 days ago) But no response since then.

Please corresponses below: elizia boshoff <***> Wed, Apr 3, 1:18 PM to info Hi Denae, Thank you for your email. The contents have been noted.

Please note that I would like the plan to be adjusted to this option: Lowered Option: Female cancer cover: R448 558 Child cancer cover: R93 456 Female accidental death cover: R121 645 Monthly Premium: R389.95

Please could you send me the updated policy documents and when this will be affected so I can budget accordingly.

Kind regards. Elizabeth .

info Thu, Apr 4, 4:35 PM to me Dear Elizabeth

Thank you for your response.

The requested amendments have been made and will be effective as of 1 May 202. An updated policy schedule will also be emailed to you. Please let us know if we can be of any further assistance to you.

Yours Sincerely, Elna-Karien Reinach Client Care Consultant

info Attachments Apr 8, 2024, 9:57 AM to me

Dear Miss Boshoff

Thank you for your email.

Your premium will be R389.95 as of May. Kindly find attached the updated policy schedule. I am delighted that I was able to assist you.

Please feel free to contact us if you have any queries.

Yours Sincerely, Junita Van Coller

Kind regards, Elizabeth