GD
Gail D

1 reviews | Active since Oct 2019

25 Jul 2025, 17:01

******** Debit Orders

*** Please policy with immediate effect. Yet every month you try and debit my bank account. PLEASE STOP IMMEDIATELY.

Someone called me last year and I clearly indicated that I am not interested. You are charging me premiums for a policy that I did not even receive or have. This policy is costing me so much in bank charges every month.

I have not physical documents and the gift that was promised in one of the calls was never delivered.

My question to you is why I am expected to pay. My bank has been returning the debit order for the last three months, but the debit orders just keep on coming.

Failure to cancel this unlaw policy activation in three (3) days will result in a complaint to the Insurance Ombudsman from July As I feel that my cancellation request are ignored

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Replies (1)
Platinum Life
Platinum Life's reply25 Jul 2025, 21:29
Official
Dear Gail, 

I have received your review and have looked into this matter on my side. Kindly note that the policy in question is for a M James. 

No cancellation request has been received on this policy but our Client Care team will reach out to Mrs James on Monday to provide assistance with this matter

You are welcome to contact our team on ***if there is anything we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist and Client Care Supervisor