JV
JULIUS V
1 reviews | Active since Feb 2019
02 Aug 2021, 05:57
Debit orders change every month!
Please do not make the mistake of signing up for any life insurance or anything from this company. The debit order amounts change every month, they don't let you know if you premium are going up, they do just what they want without any communication and you can't dispute the debit order from any bank app, you have to go into the branch.
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Platinum Life's replyOfficial
03 Aug 2021, 14:26Dear Julius,
I have received your complaint and would like to provide some feedback regarding this matter, I have tried to contact you telephonically but was unable to reach you.
Kindly note that your policy has an annual inflation increase that occurs in May, in which your premium and benefits increase. This is set on the policy documentation and also advised during the sales call. The inflation cant be removed but we can gladly adjust the premium and cover to best suit your needs. Please let me know if you would be interested in something like this?
As per your telephonic conversation with our team, please note that a cancellation has been logged and a consultant will be in touch within the week to confirm
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter, I have tried to contact you telephonically but was unable to reach you.
Kindly note that your policy has an annual inflation increase that occurs in May, in which your premium and benefits increase. This is set on the policy documentation and also advised during the sales call. The inflation cant be removed but we can gladly adjust the premium and cover to best suit your needs. Please let me know if you would be interested in something like this?
As per your telephonic conversation with our team, please note that a cancellation has been logged and a consultant will be in touch within the week to confirm
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Aug 2021, 14:26
Official
Dear Julius,
I have received your complaint and would like to provide some feedback regarding this matter, I have tried to contact you telephonically but was unable to reach you.
Kindly note that your policy has an annual inflation increase that occurs in May, in which your premium and benefits increase. This is set on the policy documentation and also advised during the sales call. The inflation cant be removed but we can gladly adjust the premium and cover to best suit your needs. Please let me know if you would be interested in something like this?
As per your telephonic conversation with our team, please note that a cancellation has been logged and a consultant will be in touch within the week to confirm
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter, I have tried to contact you telephonically but was unable to reach you.
Kindly note that your policy has an annual inflation increase that occurs in May, in which your premium and benefits increase. This is set on the policy documentation and also advised during the sales call. The inflation cant be removed but we can gladly adjust the premium and cover to best suit your needs. Please let me know if you would be interested in something like this?
As per your telephonic conversation with our team, please note that a cancellation has been logged and a consultant will be in touch within the week to confirm
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor