CF
Cindy F
1 reviews | Active since Dec 2024
13 Dec 2024, 14:43
DEBIT orders been moved forward to make Platinum life extra money in interest earned for those extra days.... Disgusting way of increasing your turn over.
If I could do a negative I would.... Platinum life is all about taking advantage of the clients... and this is so inappropriate. So today I get an sms to say all debit orders will be brought forward by several business days because of the festive season... hey there Platinum life is that your strategy to make extra money by putting that money into an account and earning interest so that you make your bonusses rather than treat your customers like they are humans and have the right to keep their debit orders on the days that they are meant to be on.
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Replies (2)
Platinum Life's replyOfficial
13 Dec 2024, 15:22Dear Cindy,
I have received your review.
As per our discussion today, kindly note that debit orders dates have been brought forward due to the festive season. A notification is sent out in advance to ensure that you are aware of this and give you time to contact our team to make any needed arrangements should this not suit you.
As confirmed during our call, kindly note that no early debit order will take place on your account.
You are welcome to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review.
As per our discussion today, kindly note that debit orders dates have been brought forward due to the festive season. A notification is sent out in advance to ensure that you are aware of this and give you time to contact our team to make any needed arrangements should this not suit you.
As confirmed during our call, kindly note that no early debit order will take place on your account.
You are welcome to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 Dec 2024, 15:22
Official
Dear Cindy,
I have received your review.
As per our discussion today, kindly note that debit orders dates have been brought forward due to the festive season. A notification is sent out in advance to ensure that you are aware of this and give you time to contact our team to make any needed arrangements should this not suit you.
As confirmed during our call, kindly note that no early debit order will take place on your account.
You are welcome to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review.
As per our discussion today, kindly note that debit orders dates have been brought forward due to the festive season. A notification is sent out in advance to ensure that you are aware of this and give you time to contact our team to make any needed arrangements should this not suit you.
As confirmed during our call, kindly note that no early debit order will take place on your account.
You are welcome to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
CF
Cindy F's updateReviewer Update
13 Dec 2024, 16:37Good day Simone,
Your response does not take away the millions you as a company are making by bringing forward your dates for the debit orders.
Every interaction with Platinum Life is a challenge... once you have us a clients we do not count and when we cancel you then have a retention manager that comes to "repair and investigate" and still does not fix anything.
How many of your clients must now take time out of their schedules to have to adjust and phone in and deal with your team? No... all my other debit orders over the festive season and during these holidays are kept the same or moved out, not forward by a whole 11 days and just working on that, people that dont phone in to sort this out because of the lack of wanting to have to deal with issues... you as a CORPORATE make profit off our money been in your accounts for a longer period of time and you are able to invest it... Maybe Platinum life should start thinking of ways to improve their service and stop seeing clients as only money and profit but think of the people that they should be working with.
So just a little example lets say you have a milliion people (which I am sure your figures are much higher) and you take the debit orders off 11 days prior to the required time... lets say you only make 1 % interest on all of those extra days... it is a disgusting large amount... and does that go back into the customers you already have or to you finding new customers..... and they are the ones that get the benefit off our money and interest earned in that period.
Please ..... Your lack of as a company taking ownership for the behaviour is really a challenge... Keep getting marketing calls to up my premiums ...but no calls to fix the problems that I have had... and I am a client and have been for over 17 years.... come on... stop making out your customer base does not get what you are doing???
You are welcome to get a consultant to phone me that wants to fix the relationship rather than try and sell me something more..... then we can address all the challenges.... that would be a positive response!!1
Regards
Cindy
Your response does not take away the millions you as a company are making by bringing forward your dates for the debit orders.
Every interaction with Platinum Life is a challenge... once you have us a clients we do not count and when we cancel you then have a retention manager that comes to "repair and investigate" and still does not fix anything.
How many of your clients must now take time out of their schedules to have to adjust and phone in and deal with your team? No... all my other debit orders over the festive season and during these holidays are kept the same or moved out, not forward by a whole 11 days and just working on that, people that dont phone in to sort this out because of the lack of wanting to have to deal with issues... you as a CORPORATE make profit off our money been in your accounts for a longer period of time and you are able to invest it... Maybe Platinum life should start thinking of ways to improve their service and stop seeing clients as only money and profit but think of the people that they should be working with.
So just a little example lets say you have a milliion people (which I am sure your figures are much higher) and you take the debit orders off 11 days prior to the required time... lets say you only make 1 % interest on all of those extra days... it is a disgusting large amount... and does that go back into the customers you already have or to you finding new customers..... and they are the ones that get the benefit off our money and interest earned in that period.
Please ..... Your lack of as a company taking ownership for the behaviour is really a challenge... Keep getting marketing calls to up my premiums ...but no calls to fix the problems that I have had... and I am a client and have been for over 17 years.... come on... stop making out your customer base does not get what you are doing???
You are welcome to get a consultant to phone me that wants to fix the relationship rather than try and sell me something more..... then we can address all the challenges.... that would be a positive response!!1
Regards
Cindy
CF
Cindy F's update13 Dec 2024, 16:37
Reviewer Update
Good day Simone,
Your response does not take away the millions you as a company are making by bringing forward your dates for the debit orders.
Every interaction with Platinum Life is a challenge... once you have us a clients we do not count and when we cancel you then have a retention manager that comes to "repair and investigate" and still does not fix anything.
How many of your clients must now take time out of their schedules to have to adjust and phone in and deal with your team? No... all my other debit orders over the festive season and during these holidays are kept the same or moved out, not forward by a whole 11 days and just working on that, people that dont phone in to sort this out because of the lack of wanting to have to deal with issues... you as a CORPORATE make profit off our money been in your accounts for a longer period of time and you are able to invest it... Maybe Platinum life should start thinking of ways to improve their service and stop seeing clients as only money and profit but think of the people that they should be working with.
So just a little example lets say you have a milliion people (which I am sure your figures are much higher) and you take the debit orders off 11 days prior to the required time... lets say you only make 1 % interest on all of those extra days... it is a disgusting large amount... and does that go back into the customers you already have or to you finding new customers..... and they are the ones that get the benefit off our money and interest earned in that period.
Please ..... Your lack of as a company taking ownership for the behaviour is really a challenge... Keep getting marketing calls to up my premiums ...but no calls to fix the problems that I have had... and I am a client and have been for over 17 years.... come on... stop making out your customer base does not get what you are doing???
You are welcome to get a consultant to phone me that wants to fix the relationship rather than try and sell me something more..... then we can address all the challenges.... that would be a positive response!!1
Regards
Cindy
Your response does not take away the millions you as a company are making by bringing forward your dates for the debit orders.
Every interaction with Platinum Life is a challenge... once you have us a clients we do not count and when we cancel you then have a retention manager that comes to "repair and investigate" and still does not fix anything.
How many of your clients must now take time out of their schedules to have to adjust and phone in and deal with your team? No... all my other debit orders over the festive season and during these holidays are kept the same or moved out, not forward by a whole 11 days and just working on that, people that dont phone in to sort this out because of the lack of wanting to have to deal with issues... you as a CORPORATE make profit off our money been in your accounts for a longer period of time and you are able to invest it... Maybe Platinum life should start thinking of ways to improve their service and stop seeing clients as only money and profit but think of the people that they should be working with.
So just a little example lets say you have a milliion people (which I am sure your figures are much higher) and you take the debit orders off 11 days prior to the required time... lets say you only make 1 % interest on all of those extra days... it is a disgusting large amount... and does that go back into the customers you already have or to you finding new customers..... and they are the ones that get the benefit off our money and interest earned in that period.
Please ..... Your lack of as a company taking ownership for the behaviour is really a challenge... Keep getting marketing calls to up my premiums ...but no calls to fix the problems that I have had... and I am a client and have been for over 17 years.... come on... stop making out your customer base does not get what you are doing???
You are welcome to get a consultant to phone me that wants to fix the relationship rather than try and sell me something more..... then we can address all the challenges.... that would be a positive response!!1
Regards
Cindy