Debit order without accepting policy

I was contacted by a call center for a new policy and i asked the lady that she would send me the documents so i can have a look before i accept. Documents came in January but no call from the call center to confirm that i wanted the policy. And boom on the first of February the debit order goes of for platinum life? I never agreed to the policy and yet they placed a debit order on my account? This can not be a legitimate way of doing business??

I have phoned to cancel the policy and was told that they will call me back. This morning i missed the call on my cellphone and they phoned the office and left a message that i should call Eileen. I have called twice and cant get a hold of her?? and the next moment somebody else phones me to ask if I'm happy with my policy and if they can proceed? Whats going on with platinum life?

I'm not happy with this and did not authorize this policy so please cancel the policy and refund me my money. This is not acceptable!!!!!!!!!!!