MJ
Monique J
1 reviews | Active since Aug 2020
03 Oct 2023, 06:46
Debit order taken without consent
I just had a debit order go off on a policy I never agreed to or signed documents for! A consultant contacted me and asked for my information saying that it's to help the application process go quicker and will only take effect once I have signed the documents. The documents were never sent to me and I never signed anything agreeing that the debit order that just went off could be taken from my account. How are we supposed to trust a company that uses our information without our consent which is a direct violation of the POPI act?
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Platinum Life's replyOfficial
03 Oct 2023, 07:41Dear Monique,
I have received your review and I am currently investigating this matter on my side.
Kindly note that you were contacted in August regarding a policy with Platinum Life. During the sales process, the consultant will advise that if you agree to the policy, your details will be captured and documentation will be sent out. You will enjoy a 30 day review period after which the policy is set to start. I have requested the calls on my side and will gladly follow up on what was discussed and how the process was explained.
I can confirm that documentation was sent out via email on the 19th of August 2023 to ensure that you enjoy the full review period before the policy was set to commence. I will forward this through from my side with the calls and feedback as soon as it has been received.
I have processed a cancellation on your policy and a consultant will be in touch within the week to confirm this with you.
We take POPIA and FSCA compliance very seriously and we look into matters like this to make sure that our conduct is in line with the current legislation. This matter will be looked into fully and further information provided to you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently investigating this matter on my side.
Kindly note that you were contacted in August regarding a policy with Platinum Life. During the sales process, the consultant will advise that if you agree to the policy, your details will be captured and documentation will be sent out. You will enjoy a 30 day review period after which the policy is set to start. I have requested the calls on my side and will gladly follow up on what was discussed and how the process was explained.
I can confirm that documentation was sent out via email on the 19th of August 2023 to ensure that you enjoy the full review period before the policy was set to commence. I will forward this through from my side with the calls and feedback as soon as it has been received.
I have processed a cancellation on your policy and a consultant will be in touch within the week to confirm this with you.
We take POPIA and FSCA compliance very seriously and we look into matters like this to make sure that our conduct is in line with the current legislation. This matter will be looked into fully and further information provided to you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Oct 2023, 07:41
Official
Dear Monique,
I have received your review and I am currently investigating this matter on my side.
Kindly note that you were contacted in August regarding a policy with Platinum Life. During the sales process, the consultant will advise that if you agree to the policy, your details will be captured and documentation will be sent out. You will enjoy a 30 day review period after which the policy is set to start. I have requested the calls on my side and will gladly follow up on what was discussed and how the process was explained.
I can confirm that documentation was sent out via email on the 19th of August 2023 to ensure that you enjoy the full review period before the policy was set to commence. I will forward this through from my side with the calls and feedback as soon as it has been received.
I have processed a cancellation on your policy and a consultant will be in touch within the week to confirm this with you.
We take POPIA and FSCA compliance very seriously and we look into matters like this to make sure that our conduct is in line with the current legislation. This matter will be looked into fully and further information provided to you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently investigating this matter on my side.
Kindly note that you were contacted in August regarding a policy with Platinum Life. During the sales process, the consultant will advise that if you agree to the policy, your details will be captured and documentation will be sent out. You will enjoy a 30 day review period after which the policy is set to start. I have requested the calls on my side and will gladly follow up on what was discussed and how the process was explained.
I can confirm that documentation was sent out via email on the 19th of August 2023 to ensure that you enjoy the full review period before the policy was set to commence. I will forward this through from my side with the calls and feedback as soon as it has been received.
I have processed a cancellation on your policy and a consultant will be in touch within the week to confirm this with you.
We take POPIA and FSCA compliance very seriously and we look into matters like this to make sure that our conduct is in line with the current legislation. This matter will be looked into fully and further information provided to you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor