Debit order going off but NO documents reveived as promised
<p>I was contacted by an Platinum Life agent in May. I was promised that I will receive documents to go through begore the first debit order go through. June 23 2016 bebit order is off but NO documents received yet, They kept asking me for my bank details before I could make a decision to accept the policy based on documentation that I could go through on my own. I think the sales technique is B.S. How can you request banking details from a customer before he could make a informative decision. Platinum Life. I think you are doing bad biz. Money went off but NO documentation. I dont know what the HELL I am paying for. I want my money back please. You made a promise and once again you failed to deliver. You remind me of a Political party. Full of promises. </p>
Good day Mr. Schoeman,
Thank you for the opportunity to speak with you and assist with your query.
Please accept my apology for any inconvenience caused by this misunderstanding.
As we discussed telephonically, we were under the impression that you had received your documentation. I have followed up with our Logistics Department and we have corrected the issue. Another copy has been sent via E-mail and courier, so that you have sufficient time to read through the documentation.
The commencement date of the policy has been moved to September and a refund has been arranged for the premium that was requested.
Please do not hesitate to contact us for any further queries. Please also feel free to E-mail me directly at ********** .
Kind Regards,
Danielle Smith
Good day Mr. Schoeman,
Thank you for the opportunity to speak with you and assist with your query.
Please accept my apology for any inconvenience caused by this misunderstanding.
As we discussed telephonically, we were under the impression that you had received your documentation. I have followed up with our Logistics Department and we have corrected the issue. Another copy has been sent via E-mail and courier, so that you have sufficient time to read through the documentation.
The commencement date of the policy has been moved to September and a refund has been arranged for the premium that was requested.
Please do not hesitate to contact us for any further queries. Please also feel free to E-mail me directly at ********** .
Kind Regards,
Danielle Smith