HdT
Hanlie du Toit-Brand
1 reviews | Active since Feb 2011
29 Mar 2022, 11:20
DebiCheck mess with Platinum Life
If I could I will rate them -10 Absolutely never received such terrible service whilst trying to resolve an issue with multiple active DebiCheck mandates for the same product. Needless to say after 2 weeks the issue remains unresolved and I will be contacting Guardrisk and the banking ombudsman.
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Replies (1)
Platinum Life's replyOfficial
29 Mar 2022, 11:57Dear Hanlie,
I have received your review and have looked into this matter
Kindly note that we are awaiting feedback from our Actuarial team regarding this. I do apologize for the delay and I have asked the consultant to contact you with feedback as soon as possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter
Kindly note that we are awaiting feedback from our Actuarial team regarding this. I do apologize for the delay and I have asked the consultant to contact you with feedback as soon as possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Mar 2022, 11:57
Official
Dear Hanlie,
I have received your review and have looked into this matter
Kindly note that we are awaiting feedback from our Actuarial team regarding this. I do apologize for the delay and I have asked the consultant to contact you with feedback as soon as possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter
Kindly note that we are awaiting feedback from our Actuarial team regarding this. I do apologize for the delay and I have asked the consultant to contact you with feedback as soon as possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor