1 reviews | Active since Sept 2021
********* data collection behavior, not compliant with POPI Act
Guy called me in the morning telling me about a free gift after a supposed friend provided my details during which I asked for my personal data to be disposed of. Then got a second call later by a woman from Platinum Life when I had declined the first approach for 'consent' (I'm using this lightly because they collected information about me without my consent before the first call). Then the woman couldn't even tell me who the Information Officer is (in fact she didn't even know it was a thing — great job to whoever trained her).
Even when they collected my data at first without my consent, they didn't even give me notice as required by the POPI Act.
I could never recommend an insurance company who are ********* at their core. This promotional gift thing is not POPI aligned and I intend to report this to the Information Regulator.
Thank you so much for reaching out to us regarding this matter.
We apologize for any inconvenience caused and please note that your details have been added to our Do Not Contact LIst with immediate effect to ensure that you are not contacted again.
We take POPIA compliance very seriously and we look into matters like this to make sure that our conduct is in line with the current legislation. Please note that it has been escalated to management and further feedback will be provided
I can confirm that our Information Officer is Raymond McIntyre. I apologize that the consultant could not provide this information when requested and it will be addressed directly.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for reaching out to us regarding this matter.
We apologize for any inconvenience caused and please note that your details have been added to our Do Not Contact LIst with immediate effect to ensure that you are not contacted again.
We take POPIA compliance very seriously and we look into matters like this to make sure that our conduct is in line with the current legislation. Please note that it has been escalated to management and further feedback will be provided
I can confirm that our Information Officer is Raymond McIntyre. I apologize that the consultant could not provide this information when requested and it will be addressed directly.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor