“Customer Service Failure Cost Me My R600 Voucher”

I am extremely frustrated and disappointed with the poor service I’ve received regarding a so-called “free gift” voucher (EPB***) from Isabel Garcia and Platinum Life.

I reached out well within time to get assistance with redeeming this R600 voucher, yet despite my efforts, I was never properly assisted. As a direct result of this lack of support, the voucher expired without ever being used — something both companies have already acknowledged and can confirm on their end.

So here is the simple question: if the voucher was never used and the failure lies in your inability to assist me in time, what exactly is the problem with re-issuing a new voucher?

Instead of resolving this quickly and professionally, I’ve been dragged through endless back-and-forth emails with so-called “specialised client liaisons” who have proven to be anything but helpful. All I keep receiving are apologies not solutions.

This matter could have been resolved long ago by simply re-issuing the voucher. That would demonstrate actual customer service and accountability. Instead, I’ve experienced delays, incompetence, and a complete lack of ownership.

At this point, I am tired of the run-around. A replacement voucher would have resolved everything cleanly and without unnecessary frustration. It is a simple fix.

Please don’t come back with another apology , come back with a proper resolution. Surprise me by doing something effective for once, not by continuing this cycle of poor service.